Online Bills No Longer Working
One of the best features I saw evolve in the 30 years I have used Quicken was online billing. I had several utility billers set up where I could receive the monthly bill, view the bill, and schedule payment each month. It was all seamless until one day it all came to a screeching halt. With the latest update(s), Quicken has basically killed any functionality with online billing. They either never create a working connection or are flat out no longer available. What Quicken has done with this feature by essentially rendering it useless is to me a significant degradation in the product. Reading the other posts on the subject, I know it isn't only me. When will this be resolved?
Comments
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Hello @smittystx,
Thank you for sharing your experience, though I am sorry it's not a good one.
Can you provide some more information on exactly what issues you are seeing so we can help? What biller(s) are you having issues with? What specifically are the issues you are running into? Are you getting error messages? Failed payments? Bills not updating? The more details you can provide, the better. We are happy to help!
Additionally, screenshots of what you are running into could be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Thank you!
Quicken Alyssa
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My online bills are no longer working either. It says waiting for next available bill. Capital One and Amazon Synchrony
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I just noticed when I go into Manage online billers the bill amount and due date is correct however on the main page it says waiting for next bill.
[Edited - Removed partial account numbers]
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Hello @shirll,
Thank you for adding to this discussion.
Can I have you try going to the Bills & Income tab, clicking the gear icon on the right, selecting Review and Repair from the menu options?
Once there, select Review and Repair Online Billers.
Let me know if this kicks those out of the "Awaiting Next Bill" status.
Looking forward to your response!
Quicken Alyssa
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This did not work for me. There were no errors and came back stating all was in sync
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I'm having the same problem with online billers, they have never came back online since this update to new biller software provider change, I think you made a mistake going to this new company, looking for new software providers for this service?
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Until Quicken and the new service provider they had to migrate to can iron out the wrinkles, I recommend falling back to a known good process that has been around for decades:
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Same issue here. All of my online billers (mainly credit cards) show "Awaiting Next Bill" even though many of them have payments due within the next few days. Last month I deleted all of my online billers, deleted all my reminders, and re-added them to ensure they were using the new billers integration. Still no luck this month. I've tried the "Review and Repair" online billers options and it comes back with no errors and says everything is in sync with the servers. I too was under the impression that the new billers integration was supposed to fix this. Seems like nothing has changed.
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Same issue here. No troubleshooting fixes it. This is a major degradation of service that has caused me to waste time and effort by…
1. Trying to troubleshoot the issue using methods recommended by the chatbot and online research that do NOT resolve the issue. If this is a known issue that can't be fixed by troubleshooting, we shouldn't be led down these dead-end paths!
2. Having to begin manually tracking and paying these bills that were once easy to do within Quicken.
Also, none of my utility bills that were available before this provider change Quicken made in the background are available anymore.
very, very frustrating. [Removed-Disruptive]
[Edited-Readability]
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Having the same problem. Now QuickPay seems to work (in two steps: Schedule, then Processing), and eventually things are marked "Paid". However:
1 - New QuickPay transactions used to update the status within a day. This month, the payments were cleared at the bank, and the "Status" still showed "Processing" — txn was marked paid after a couple more days.
2 - The Current Bill column shows "Awaiting next bill" for all 4 billers, and if I hover over the column, a pop-up says: "Last ignored bill for this biller is on Monday, November 3, 2025", BUT that is the date I scheduled the payment and shows as the Paid On date in the LAST PAYMENT column!!!
This is really pretty shoddy. Used to be much better before the processor switch!!
[Edited-Readability]
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Hello All,
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem > Send to Quicken, from within your Quicken program, and submit a problem report with log files and screenshots attached in order to contribute to the investigation.
When submitting these reports, please include in the description the specific biller(s) that you are seeing "Awaiting Next bill" on.
Please let me know once you have done this so I can add it to the ticket.
Thank you.
[CTP-15189]
Quicken Alyssa
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OK Alyssa. I just sent the report.
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Quicken Alyssa
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My credit cards show up as "Awaiting next bill" and NEVER update (Barclay, Citi, Lowe's). Utility companies that were available are no longer available (Altafiber, Rumpke, Duke Energy, Greater Cincinnati Water Works). This issue has been reported by many other users. Functionality has been greatly reduced. [Removed-Disruptive]
[Edited-Readability]
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Hello @73transam,
Thank you for adding to this discussion, though I apologize that you are experiencing this issue.
If you would like to aid in the investigation of this issue, you can go to Help > Report a problem > Send to Quicken, from within your Quicken program, and submit a problem report with log files attached.
When submitting these reports, please include in the description the specific biller(s) that you are seeing "Awaiting Next bill" on.
Please let me know if you decide to send it over, so I can add it to the ticket.
Thank you!
Quicken Alyssa
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I did report the issue including the billers that are not working for me.
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Quicken Alyssa
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Ever since quicken updated their online bill server I have been having the same issue. All of my online billers say awaiting next bill. I have removed and added multiple times. What is interesting when adding them the account number and amounts due are all correct, but on the main page all shows null. I have called in to support and none of the reps know what to do. Is there any fix? I also am very frustrated considering you keep charging more every year, I feel like canceling this after 30 years.
[Edited - Removed partial account numbers]
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Hello @dhwinner,
Thank you for adding to this discussion, though I apologize that you are experiencing this issue as well. We do not want to lose you as a customer.
I have created a ticket for this issue, so it has been reported. If you would like to aid in the investigation, you can go to Help > Report a problem > Send to Quicken, from within your Quicken program, and submit a problem report with log files attached.
Please let me know if you decide to send it over, so I can add it to the ticket.
Thank you!
Quicken Alyssa
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Hi, thanks for your reply. I submitted a report at the time I submitted this post. What info do you need so you can link them together?
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I would like to add on the last round of removing and adding all of these accounts, one of them started to display properly. So, something is happening…
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Thank you for following up and letting us know the progress you are seeing.
I also see your log files and have added them to the ticket.
Thanks again!
Quicken Alyssa
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Any update to this? The report I submitted, I was told by a rep on the phone that I would hear something back within 24 hours. Honestly, I didn't believe that. It's been days now.
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Thank you for your reply,
I checked on ticket CTP-15189 and can see that it's still open and in work.
It sounds like the Support rep you spoke with may have misunderstood. You will not receive a direct response to a problem report. In the event that our teams do need more information from you, they would either email you at the email address associated with your Quicken ID, or ask us to reach out to you through the Community.
Note - Be very careful about sending sensitive information by email. If you get an email claiming to be from Quicken and asking for sensitive information, you can always send the information they're asking for via problem report and let them know that's how you sent it, or contact Quicken Support directly and provide the information to a Support rep (along with the ticket number for reference).
Thank you!
Quicken Kristina
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Same situation for me —> Started Nov 19th. Do you want texts like this to gather statistics?
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FYI: I've spent a lot of time on this and I'm probably not alone. None of the reps I talked to were aware of this issue. A simple statement for the reps that you're aware of the issue and it's being worked should be done. Thank you.
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There really should be an announcement for the billers tab many issues, especially the Online Bills credit cards not updating.
It is a major problem (IMO) for many that depend on it and Quicken has not really offered much of an acknowledgement on this issue.
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I completely agree with this last statement. [Removed-Disruptive] The annual fee has continued to rise, and the service does not work anymore. This issue has been persistent for months now, as I have spent lots of time on this as well. If Quicken is not willing to remedy this situation, I will also consider cancelling my service.
[Edited-Readability]
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My bank has the ability to use a third party company "Check Supply" to send electronic payments and checks. Is anyone aware of this service and whether it integrates with Quicken?
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No it will not integrate with Quicken other than the normal downloading of the transactions after they are posted at the bank.
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