Whats the status on Ticket #11999090.

soccerCoffeeMom
soccerCoffeeMom Quicken Windows 2017 Member ✭✭
edited November 14 in Errors and Troubleshooting (Windows)

There have been no updates for a month now. Fidelity HSA transactions still aren't working. Updates were working as recently as September 2025.

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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    We're other users, and don't have access to support tickets. You'll need to inquire of Q Support, via the link at the top of this page, re: your ticket.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • soccerCoffeeMom
    soccerCoffeeMom Quicken Windows 2017 Member ✭✭

    Looks like this alert has the latest on Fidelity issues

    https://community.quicken.com/discussion/7967601/updated-10-28-25-fidelity-migration
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @soccerCoffeeMom,

    Thanks for checking in. Ticket #11999090 is still open, but there haven’t been any updates yet.

    To clarify the situation: this isn’t a Quicken bug or something we can actively fix on our side. Fidelity HSA accounts are structured so that transactions and cash balances aren’t sent to Quicken at all, which is why they stopped downloading.

    Because the data isn’t being provided by Fidelity, Quicken is unable to download or sync these HSA transactions. For now, the only option is to manually update the cash balance and any transactions you want tracked.

    We are monitoring this, and if Fidelity changes how they send HSA data, we’ll update the Community Announcement.

    Thank you!

    -Quicken Anja
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