QFX import broken after update to R65.17 (Vanguard OL-221) [Edited]

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Comments

  • dave7865
    dave7865 Quicken Windows 2016 Member ✭✭✭

    https://community.quicken.com/discussion/comment/20525329#Comment_20525329

    Thank you.

    I got a little lucky to find an old Vanguard download that imported w/o any problems. That helped a lot to figure out what changed.

    Apparently Quicken does not have a Vanguard account for testing. If they did, they would have seen right away what the problem was. Quicken, if you're listening, consider getting a Vanguard account. I know you can't enroll in every financial institution but Vanguard is a big one - you probably have lots of customers who get upset if the Vanguard import breaks.

    By the same token, Vanguard should have a copy of Quicken to test imports if the QFX output code changes. I think it's on sale at Walmart now :) . They also could have quickly figured out what had happened and avoided this whole situation.

    Thank you though, Vanguard, for the quick turn around.

    As I said earlier, this was not a Quicken problem. In fact, I think Quicken handled it pretty well. They opened an issue and the Quicken error messages posted here were relevant. I didn't notice those message until after doing the debugging grunt work - they would have saved some time.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you to everyone who shared your experience and updates!

    We’re glad to hear that downloads/imports are now working again for many of you. If the issue has been resolved on your end, there’s nothing further you need to do.

    However, if anyone is still experiencing this problem, or if the behavior returns, please reply here with the details so we can continue to investigate as needed.

    Thanks again for your patience and for keeping us informed!

    -Quicken Anja
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  • qkn-aficionado
    qkn-aficionado Quicken Windows Subscription Member

    I just tried to download from Vanguard and import QFX. I still received the same message. I did a search for "

    <INCOMETYPE>REINVEST" and did not have any text in my QFX file. Not sure what the next steps are (wait for quicken ?)

  • dave7865
    dave7865 Quicken Windows 2016 Member ✭✭✭
    https://community.quicken.com/discussion/comment/20525357#Comment_20525357

    What do you see in the quicken log files when you import this download? Anything that might be relevant?

  • qkn-aficionado
    qkn-aficionado Quicken Windows Subscription Member

    I had the same sequence that I experienced last time. When I double-click on the QFX file, I get a message that the "feature you are trying to use is on a network resource…." and wants me to identify the quicken.msi file location. I don't have the MSI file and not sure why it wants me to reconfigure quicken. I also tried to reassociate the Qfx file with quicken app (even though it is the default app) and got the same message. I am a windows 10 user on latest update with quicken ver. R65.17 Build 27.1.65.17

    Not sure exactly what to look for in the quicken log files. The ".QXF file import results" indicates that there are no file import results.

    This was working (early November?) and failed recently - along the same time that others reported on this message thread.

  • dave7865
    dave7865 Quicken Windows 2016 Member ✭✭✭
    https://community.quicken.com/discussion/comment/20525385#Comment_20525385

    That's a different problem than I and some (most?) others were experiencing. As a workaround, can you try to import the QFX file using the File/FileImport/WebConnect(QFX)File menu option? That might be enough to avoid the problem you are seeing even if it doesn't fix it.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20525385#Comment_20525385

    Hello @qkn-aficionado,

    Thank you for chiming in and providing those details. The issue you described appears to be the same as the one discussed in this thread. There is already an open ticket (CBT‑931/CTP‑15415) being worked on, though we do not have an ETA for a resolution at this time.

    Some users have reported success by following the instructions outlined in one of my earlier responses within that thread.

    Thank you!

    -Quicken Anja
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  • qkn-aficionado
    qkn-aficionado Quicken Windows Subscription Member

    I restarted quicken and re-tried the import (as you suggested), File/Import/Web Connect and it worked !

    I had been trying to import it by double-clicking on the downloaded file (which has worked in the past).

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20525456#Comment_20525456

    @qkn-aficionado Thanks for the update, glad to hear that worked!

    For those still experiencing issues importing QFX files from Vanguard specifically and receiving the OL-221 Error—Our teams have just requested if one of you could please submit one of the Vanguard QFX files itself via Help > Report a problem > Additional files… so we can include it in the escalation ticket.

    image.png

    Please let us know once you have done so, thank you!

    -Quicken Anja
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  • Mike.Grills
    Mike.Grills Quicken Windows Subscription Member ✭✭

    Also confirming that this particular Vanguard issue looks to be fixed.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    @Mike.Grills Thanks for the update! Glad to hear it is working for you now.

    For those still experiencing this issue—this has been escalated internally, though we do not have an ETA available at this time. In the meantime, we now have an open Alert posted. Please refer to this Community Alert for any and all available updates and information.

    Thank you!

    -Quicken Anja
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  • jwmgm
    jwmgm Quicken Windows Subscription Member

    I am experiencing this same issue with both Empower Retirement and Optum Bank. @Quicken Anja

    QFX import for both was working fine when I last downloaded transactions two weeks ago, but this morning (12/5) I was forced to enter all transactions manually.

  • KennyBania
    KennyBania Member

    Yay! The issue seems to have been resolved!

  • rgreenly
    rgreenly Quicken Windows Subscription Member
    edited December 5

    I have also been experiencing the same issue since the last software update. The QFX data file will not open but tries to reinstall Quicken components. @Quicken Anja

    The workaround @dave7865 suggested using the File/FileImport/WebConnect(QFX)File menu option worked for me.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thanks for chiming in!

    @jwmgm – To clarify, are you seeing the exact same OL-221 error with those banks, or is it a different error?

    ——

    @KennyBania – Glad to hear the issue has been resolved for you!

    ——

    @rgreenly – Based on your description (reinstalling Quicken components), it sounds like you may be experiencing a slightly different error than the one discussed in this thread. Please refer to this thread instead, which aligns more closely with what you’re seeing. This is also a known issue our teams are actively working to resolve. Other users have reported success with uninstalling and reinstalling Quicken. You can find instructions and updates in this Community Alert.

    Thank you!

    -Quicken Anja
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  • Mikey2025
    Mikey2025 Quicken Windows Subscription Member
    edited December 6

    [Removed - Off Topic]

  • Michael Landis
    Michael Landis Member ✭✭✭

    I am having what I think is the same problem, but with every .qfx file I download after R65.17. When I double click the file it launches the quicken installer.

    If I go into the quicken menu it lets me import the files correctly, so I'm at least functional.

    Screenshot 2025-12-07 124426.jpg

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