PNC bank upgrade affecting Quicken downloads?

Boatnmaniac · November 27

https://community.quicken.com/discussion/comment/20524591#Comment_20524591

Glad to hear that you found the solution that works for you.

Yes, the PNC Bank - Direct Connect setup requires use of the unique DC login info. The website login info will not work correctly or will not work at all with DC…it only works with the EWC+ connection options (PNC - Virtual Wallet and PNC Bank - Web Connect). It's so easy to forget this and I think that could have been emphasized more in this thread than it is.

Boatnmaniac · November 27

https://community.quicken.com/discussion/comment/20524616#Comment_20524616

Check your Password Vault. If it says "Not required" in the Password Saved column then that is likely the cause of the issue. It should instead say "Saved".

If you do have the "Not required" issue, then read this post:

https://community.quicken.com/discussion/comment/20522352#Comment_20522352

If you do not have the "Not required" issue:

Are you getting any error codes or messages? If so, what are they?
Have you confirmed with your online account that there were transactions posted at PNC that have not yet downloaded? (Note: I have noticed that new transactions at PNC seem to be taking longer to post than they used to with a few transactions taking as much as 5 days to post. Transactions will not download until they are out of Pending status and have posted.)
Is there anything else that has led you to think that PNC is having download issues? If so, please explain.

taxelf · December 2

I've been trying to follow all this since PNC website tanked my Quicken connection. I got it to work briefly, but it has gone down again a little over a week ago.

I have deactivated and activated multiple times today and got transactions downloaded but no bill pay. I need to pay my bills and at this point thinking about ending my 20+ year relationship with PNC, but I thought I would reach out here first. Plus, I'm not convinced it is just a PNC problem and might be a Quicken problem as well, though it happened the same day PNC revamped their website.

Online services says online setup is set up for transaction download with PNC Bank - Direct Connect. Yes I used Advanced Options to definitely pick DC. Online bill payment says Quicken Bill Manager Online Bill Pay - Yes. I tried Bank Bill Pay when I got out of Web Express+ and signed up with PNC Online Bill Pay. That only got me an email and text from PNC. Then I changed to Quicken Bill Manager and received 2 small deposits in my account and verified them in Quicken. Still nothing. When I try One Step Update I get update complete - PNC Checking, No new transactions downloaded, no transactions to review. Online Balance $0.00 as of 1/15/2023 - YES 2023. I guarantee my balance was more than that. My account is enabled for bill payments.

I have deleted the password vault that had the "not required" key, but I'm still not asked for a pin in update. One Step Update Settings still say PNC Bank - Direct Connect and that damn key again.

I don't know what else to do and at my wits end. I have lost so many hours of my life on this that I will never get back. I hope someone can help. Thank you, and sorry so long.

jcsanders · December 3

I'm with you and responding to stay in loop. I've tried everything you have done and am trying password vault deletion now. Someone has to get this fixed.

Boatnmaniac · December 3

https://community.quicken.com/discussion/comment/20525527#Comment_20525527

It's not clear that you followed ALL of the steps needed to resolve the PW Vault issue and get a good DC connection set up, again. It sounds like you still have the PW Vault issue.

After you deleted the PW Vault did you:

Deactivate the PNC account.
Remove all the financial institution information above the Contact Name field on the General tab of Account Details.
Repeat #1 and #2 for every other PNC account that you might have.
Only then go to Add Account (NOT Set Up Now) > select PNC Bank - Direct Connect > click on Advanced Options > select Direct Connect > enter your unique DC login and PW > make sure to LINK the downloaded account data to the accounts that are already in Quicken.

NOTE: If Quicken prompts you to change your DC PIN, do not do that. Back out and contact PNC's Tech Support (you might need to talk with Tier 3). They will likely need to reset something on their end using your original DC PIN (the one that they originally mailed you) so you can complete the Add Account process in #4.

BTW, Quicken Bill Manager is a 3rd party bill pay service that is totally different from DC Bank Bill Pay. Do not activate that service unless you do not intend to use DC Bank Bill Pay.

Michael D'Amore · December 4

I've been having this problem consistently with PNC with 2 checking accounts and a credit card account since the very first day of the PNC site update. I have followed the various procedures to the letter, including the above, with no improvement. The most recent try, about 10 minutes ago, resulted in everything spinning and finishing normally with no error messages but nothing happened. I have used Quicken since 1997. Very frustrating regardless of whose responsibility this is.

jcsanders · December 4

Michael, I'm in the same boat down to the letter. I'm just waiting for a resolution and considering other methods for bill pay.

Frustrated in PA

Boatnmaniac · December 4

https://community.quicken.com/discussion/comment/20525641#Comment_20525641

If after following the steps in my last post (referenced at the top of this post) you are still not getting a good DC connection you might have a connection/PW corruption in the file. In this case you might want to try doing what I and a some others had to do. Back up the data file before proceeding.:

FILE > VALIDATE & REPAIR FILE: Some have reported this resolved that issue and they were then able to set up a good connection following the steps mentioned in my previous post (as shown at the beginning of this post). If this did not resolve the issue for you proceed to the next step.:

FILE > COPY OR BACK UP FILE > CREATE A COPY OR TEMPLATE > NEXT > SELECT A UNIQUE NAME FOR THE FILE BY MODIFYING THE URL OR ACCEPT THE DEFAULT (WHICH WILL BE THE SAME DATA FILE NAME AS THE ORIGINAL FILE BUT WITH "CPY" ADDED TO THE END OF IT) > SAVE COPY > ENTER A PW. Let the process run to completion, even if it appears to have stalled. When the process is completed, open the new copy.

The new copied file will be an exact copy of the original file except that it will have a new unique data file ID, a new unique Cloud Account ID and a new runtime.dat file that are specific to this copied file.
This Copy process can fix some data file and connection issues. And if the issue is with the Cloud Account or with the runtime.dat file it definitely resolves those issues.
This process will also break all Online Services meaning all download connections with all affected accounts will need to be set up, again. I would start with first trying to set up PNC with DC per the steps in the post referenced at the beginning of this post. If you still get the same issue you can then simply delete this copied file and restore the backup copy so everything will be as it was before.
If you were successful in getting DC setup with PNC, then you can proceed to set up the non-PNC accounts.

This Copy process is what I finally needed to do to get the PW Vault issue finally resolve. It now serves as my primary data file. If you read through this thread starting with 11/15 you will see others posting the same thing.

One last comment: It appears there is a new issue where some PNC folks are getting an OL-293-A error code. I don't know too much about this, yet, and so far there have not been many people posting about it. So, for now, this is just a FYI to be aware of.

pmarker · 8:02AM

When I setup PNC DC connection again after deactivating accounts does PNC Bill Pay automatically get setup or do I need to do something else?

PNC bank upgrade affecting Quicken downloads?

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