PNC - Duplicate Transactions (QWIN)

System
System Member admin
edited 7:43AM in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from: PNC - 12/4 Download Duplicated Recent Transactions.

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Comments

  • jrd3856
    jrd3856 Quicken Windows Other Member

    Same here I'm getting one then 2 duplicates, wish they would get this fixed

  • Daniel_USA
    Daniel_USA Member ✭✭

    I too, am getting duplicate transactions. For me it started on December 3 and continued today. Prior to that everything was going smoothly. I thought PNC finally had these problems straightened out but I guess not.

  • billzebub
    billzebub Quicken Windows Subscription Member ✭✭

    Same problem here. Attempting to contact PNC. Had to search the internet for phone number as the PNC site only gives the number for credit cards. On hold now.

  • billzebub
    billzebub Quicken Windows Subscription Member ✭✭
    edited 7:42AM

    Just got off the phone with PNC. They tell me this is a quicken issue. Quicken tells me its a PNC issue. What now?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you all for sharing the details of what you’re experiencing. i went ahead and split your comments into a separate thread as the original post you commented on was a Mac post, and upon reviewing your accounts, it appears you all are using Windows.

    We want to let you know that we currently have an internal ticket open for this issue (CTP-15396) regarding duplicate transactions and failed matching when downloading from PNC and other financial institutions. Our teams are actively investigating this.

    If you are affected, please help support the investigation by submitting the following through Help > Report a Problem in Quicken:

    image.png
    • Log files
    • Screenshots of the issue
    • A sanitized copy of your data file

    At this time, we do not have an ETA for resolution.

    Thank you for your patience!
    (CTP-15396)

    -Quicken Anja
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