PNC - Duplicate Transactions (QWIN)

System
System Member admin
edited December 5 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from: PNC - 12/4 Download Duplicated Recent Transactions.

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Comments

  • jrd3856
    jrd3856 Quicken Windows Other Member

    Same here I'm getting one then 2 duplicates, wish they would get this fixed

  • Daniel_USA
    Daniel_USA Member ✭✭

    I too, am getting duplicate transactions. For me it started on December 3 and continued today. Prior to that everything was going smoothly. I thought PNC finally had these problems straightened out but I guess not.

  • billzebub
    billzebub Quicken Windows Subscription Member ✭✭

    Same problem here. Attempting to contact PNC. Had to search the internet for phone number as the PNC site only gives the number for credit cards. On hold now.

  • billzebub
    billzebub Quicken Windows Subscription Member ✭✭
    edited December 5

    Just got off the phone with PNC. They tell me this is a quicken issue. Quicken tells me its a PNC issue. What now?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you all for sharing the details of what you’re experiencing. i went ahead and split your comments into a separate thread as the original post you commented on was a Mac post, and upon reviewing your accounts, it appears you all are using Windows.

    We want to let you know that we currently have an internal ticket open for this issue (CTP-15396) regarding duplicate transactions and failed matching when downloading from PNC and other financial institutions. Our teams are actively investigating this.

    If you are affected, please help support the investigation by submitting the following through Help > Report a Problem in Quicken:

    image.png
    • Log files
    • Screenshots of the issue
    • A sanitized copy of your data file

    At this time, we do not have an ETA for resolution.

    Thank you for your patience!
    (CTP-15396)

    -Quicken Anja
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  • Gary E
    Gary E Quicken Windows Subscription Member ✭✭

    A week or so the problem was solved preventing download of PNC Bank checking account transactions. It was fine for a few days. Then a couple of days ago when downloading from PNC (via Direct), I'm now getting duplicate transactions downloaded. Happened again this morning.

  • captiveuser
    captiveuser Quicken Windows Subscription Member ✭✭
    edited December 6

    Seeing the same thing, both yesterday and today.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Gary E & @captiveuser,

    Thank you for reaching out! I have merged your posts with this thread that discusses the same issue. As mentioned in my previous comment, this issue is being tracked under our internal ticket (CTP‑15396) regarding duplicate transactions from PNC and other financial institutions.

    To help our teams investigate and work toward a resolution, please submit the following via Help > Report a Problem in Quicken:

    • Log files
    • Screenshots of the duplicate transactions
    • A sanitized copy of your data file

    Providing these details ensures your case is included in the ongoing investigation. We appreciate your patience while the teams continue working on this.

    Thank you!

    -Quicken Anja
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  • TimothyMc
    TimothyMc Quicken Windows Subscription Member
    edited December 9

    Having duplicate transactions on update from PNC Bank (Online Banking) into quicken for payments/debits. Deposits/Credits to the account do not show up at all with a sync from PNC bank into quicken. This is most likely related but I did not see others post about missing deposits.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited December 9

    Hello All,

    Thank you all for continuing to report these duplicate transaction issues with PNC Bank. To help our teams investigate and work toward a resolution, we’ll need a bit more information from you:

    1. Examples of the duplicate transactions – Please provide a few specific transactions that have duplicated so we can see the pattern.
    2. Downloaded ID – For each example, include the downloaded ID from the Quicken download (if available). See instructions below to find this:
      1. Add the Downloaded ID column to your register
        1. Click on the Register Columns gear icon at the top right of the account register. image.png
        2. Place a checkmark next to Downloaded ID then click Done (If you use Two-Line Display, you will need to select Downloaded ID andDownloaded reference) image.png
      2. Review the Downloaded ID. This is the unique identifier for each downloaded transaction. It is used by Quicken to determine which transactions have been downloaded and which ones need to be downloaded. 

    You can submit this information here in the thread, or along with your log files, screenshots, and a sanitized copy of your data file via Help > Report a Problem in Quicken—Attn: CTP‑15396. Let us know when you have done so.

    We really appreciate your help and patience as our teams work to resolve this issue.

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello everyone,

    I wanted to check in and remind you that to help our teams investigate and work toward a resolution, we really need the information requested in my previous response above.

    Please submit these via Help > Report a Problem in Quicken and reference CTP‑15396. Providing this information ensures your case is included in the ongoing investigation and helps our teams identify the pattern causing duplicates.

    We appreciate your patience and cooperation!

    -Quicken Anja
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  • jwieriii
    jwieriii Quicken Windows Other Member ✭✭

    I resubmitted the Report a Problem with CTP‑15396 in the subject line with the download id column showing.

    Screenshot 2025-12-11 072812.jpg
  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20527022#Comment_20527022

    @jwieriii Thank you! We will get your details and files added to the ticket.

    -Quicken Anja
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  • Tommy100
    Tommy100 Quicken Windows Subscription Member

    Do we have a timeline for when we can expect this to get fixed? It makes your product useless for me. I have a renewal coming up in a few weeks and I'm not renewing if this isn't fixed.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Tommy100,

    I understand how frustrating these duplicate transaction issues are, and I’m sorry for the impact this is having on your use of Quicken.

    At this time, our product and development teams do not provide estimated timelines or release dates for fixes. However, I want to reassure you that this issue (CTP-15396) is actively being worked on and is currently a priority with our teams and our service provider.

    We appreciate your patience while the investigation continues, and we will update this thread as soon as new information becomes available.

    Thank you!

    -Quicken Anja
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  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭

    An Alert was posted today regarding this issue and states what the cause was and that it has been corrected.:

    https://community.quicken.com/discussion/7969283/known-issue-12-17-25-duplicated-transactions-with-pnc-bank

    It makes sense to me because I have not had any duplicates in my downloaded transactions outside of the narrow date range of the issue.

    If anyone is still getting duplicates included in their PNC DC downloads mention it here and be sure to report it to Quicken (Help > Report a Problem).

    Quicken Classic Premier (US) Subscription: R65.29 on Windows 11 Home

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you, @Boatnmaniac, for sharing the Community Alert—this is correct.

    Our teams have confirmed that the duplicate transactions were caused by an isolated PNC Direct Connect data migration issue and that the underlying issue has now been resolved. The Community Alert posted on 12/17/25 explains the cause and includes step-by-step guidance for reviewing and removing any duplicate transactions that may have downloaded between 12/1/25 and 12/10/25.

    If you were affected, we recommend following the troubleshooting steps outlined in that alert and comparing your Quicken register to your PNC online statements to ensure accuracy.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello everyone,

    Thanks for your continued reports. We wanted to share an update from our development team.

    For those experiencing duplicate transactions with the “PNC Bank – Direct Connect” connection, a fix has already been deployed with the latest release. If you’re still seeing duplicates from before the fix took effect, you can safely delete those duplicate transactions as a cleanup step.

    If you are still encountering duplicate transactions and are not using “PNC Bank – Direct Connect”, we need a bit more information to continue the investigation. Please let us know the exact name of the PNC connection you’re using, which you can see via Tools > Account List > Edit > Online Services in Quicken (example below).

    image.png

    Thank you!

    -Quicken Anja
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