PNC - 12/4 Download Duplicated Recent Transactions (QMAC)

draimist
draimist Quicken Mac Subscription Member ✭✭
edited 7:44AM in Errors and Troubleshooting (Mac)

So, once again looks like PNC issues. Been working fine since the last fiasco. Then this am, when I downloaded it didnt match transactions, it actually added them again — one was added twice in addition to the one I already had entered!! and, one that my bank has marked as cleared did not clear on download. I was able to remove dups and manually clear that one and it reconciled.

But, what is going on? Anyone else?

Tagged:

Comments

  • draimist
    draimist Quicken Mac Subscription Member ✭✭

    gald I am not alone. Happened again this am 12/4. and now my Savings Account can not reconcile. The ONLINE Balance doesnt match what my bank site has as balance, even thought the transaction has cleared and posted. This is ridiculous. AND THEY ARE RAISING THE SUBSCRIPTION PRICES on me 1/1.. Absolute nonsense.

  • draimist
    draimist Quicken Mac Subscription Member ✭✭

    Hope official Quicken Support staff see this post!!!

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you all for sharing the details of what you’re experiencing. We want to let you know that we currently have an internal ticket open for this issue (CTP-15396) regarding duplicate transactions and failed matching when downloading from PNC and other financial institutions. Our teams are actively investigating this.

    If you are affected, please help support the investigation by submitting the following through Help > Report a Problem in Quicken:

    image.png
    • Log files
    • Screenshots of the issue
    • A sanitized copy of your data file

    At this time, we do not have an ETA for resolution.

    Thank you for your patience!
    (CTP-15396)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Categories