Mr. Cooper is no longer connecting.

bshopay
bshopay Quicken Mac Subscription Member ✭✭✭✭
edited November 2025 in Errors and Troubleshooting (Mac)

Mr. Cooper is no longer connecting in Quicken for Mac. I have verified that correct credentials are being used. I can log in to their website directly.

Tagged:

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @bshopay,

    Thanks for reaching out!

    It looks like your Mr. Cooper account is hitting an internal error FDP-103, which usually means Quicken is being told the login credentials are incorrect or there are outdated credentials stored in your Mac’s Keychain.

    For context, this error often occurs even if you can log in directly to the bank’s website. The typical approach is to:

    • Deactivate any affected Mr. Cooper accounts in Quicken.
    • Remove any stored Quicken passwords for Mr. Cooper from the Mac Keychain.
    • Re-add the accounts in Quicken, carefully linking them to the existing accounts.

    Please refer to this support article for full detailed instructions.

    If those steps don’t resolve the issue, the next step is to contact Quicken Support so they can review the connection logs and escalate further if needed.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • bshopay
    bshopay Quicken Mac Subscription Member ✭✭✭✭

    I followed these instructions and still get the same error. I have verified that the credentials I am using both on their website and within Quicken are the same. Logging in to the website is fine but Quicken is not.

  • bshopay
    bshopay Quicken Mac Subscription Member ✭✭✭✭

    @Quicken Anja

  • Quicken Anja
    Quicken Anja Moderator mod
    edited November 2025

    @bshopay Thanks for confirming that you went through all the steps in the article and are still getting FDP-103.

    At this point, since the standard troubleshooting didn’t resolve the issue and the credentials work on the financial institution’s website, the next step is to contact Quicken Support directly. They’ll be able to review your connection logs in real time and determine whether this needs to be escalated to our connectivity teams for further investigation.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Rich R
    Rich R Quicken Mac Subscription Member ✭✭

    Mr. Cooper was acquired by Rocket Companies on October 2025. I believe Quicken needs to update their connection profile for Mr. Cooper. I now see that mrcooper.com redirects the login to auth(dot)rocketaccount(dot)com. When can we expect Quicken to adjust this connection profile?

  • Lars2025
    Lars2025 Quicken Mac Subscription Member

    If you try to connect through rocket mortgage you are able to login to your profile but there is no account to connect to Quicken. This is an issue the Quicken and Rocket need to fix.

  • Drew Biondo
    Drew Biondo Quicken Mac Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20528817#Comment_20528817

    When can we expect this correction, Quicken?

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @Drew Biondo Either Mr. Cooper or Rocket Mortgage have to inform Q/Intuit of the change and request it.

    SO, there's no telling when it will happen.

    But, strangely, Mr. Cooper is still listed as active in QWin.

    Mr. Cooper https://www.mrcooper.com/ NA https://www.mrcooper.com/ ACTIVE BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • alohafrilovesSMG
    alohafrilovesSMG Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20531073#Comment_20531073

    Since both ends are blaming each other, probably not any time soon. LOL

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thanks for checking in and for sharing your concerns.

    To clarify, this is a known connectivity issue tied specifically to Mr. Cooper’s transition and the changes they made to their authentication and backend systems.

    This has already been escalated and is actively being worked on with our service provider and the financial institution. Unfortunately, until the financial institution finalizes and stabilizes third-party access on their end, Quicken can’t complete the connection update.

    While we don’t have an ETA to share yet, this is not being ignored, and updates will be posted to the Community Alert as soon as more information becomes available.

    Thanks for your patience!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Categories