Venmo - CC-502 (QWIN)

GLKNY
GLKNY Quicken Windows Subscription Member ✭✭✭
edited January 10 in Download, Add/Update Accounts (Windows)

Just wondering if anyone else is getting this error message with Venmo. It has worked fine for years and in the last two days I've been getting the error message. No problem getting into the account from the Venmo app. Using Quicken for Windows, Version R65.29 Build 27.1.65. 29

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  • Patrick Larkin
    Patrick Larkin Member ✭✭✭
    edited January 10

    Just noticed it today, but have not tried since last weekend.

    Ironically, Venmo sent me an email about a login attempt (as it always does), but Quicken never prompted for the usual MFA.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for taking the time to report this issue.

    First, please take a moment to review this support article regarding error CC-502.

    However, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • AZCoder1959
    AZCoder1959 Quicken Mac Subscription Member ✭✭✭✭
    edited January 10
    https://community.quicken.com/discussion/comment/20531469#Comment_20531469

    I'm also a Mac user. They split off my comment to the Mac forum. Quicken support has commented on that.

    https://community.quicken.com/discussion/comment/20531473#Comment_20531473

    [Edited - Enabled Link]

  • irasend1
    irasend1 Quicken Windows Subscription Member, Windows Beta Beta

    CC-502 error with Venmo for the last 3 days. Suggestions?

  • planorich
    planorich Quicken Windows Subscription Member

    I have had the same problem for the last two days. Can log in to my Venmo account on the web with no problem. When I try to update my Quicken account it completes with error CC-502. Venmo does send me an email that a sign-in attempt occurred.

  • MrCoolJ
    MrCoolJ Quicken Windows Subscription Member

    I have had the same issue the past few days. I can log into my Venmo account with no issues. Seems like a global issue with Quicken.

  • FaddleFiddle
    FaddleFiddle Quicken Windows Subscription Member

    Same problem, Getting a 502 error. I tried changing my password on Venmo side in case there was something weird with that. No effect, no downloads.

  • logic1998
    logic1998 Quicken Windows Subscription Member

    Same problem. Any update?

  • KS-KS-KS
    KS-KS-KS Quicken Windows Subscription Member

    Since Wednesday, 01/07/2026, my Quicken Windows subscription given CC-502 errors when running the 1-step update. I've been running it for months/years without a problem.

  • Adam Moskow
    Adam Moskow Quicken Windows Subscription Member

    Same problem. Any solutions?

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited January 12

    Venmo is part of PayPal and the two have been going through some integration the last couple of months. I'm wondering if these Venmo errors are related to this OSU message about PayPal that I've gotten for 3 different PayPal accounts in 3 different and unique data files? This started for me just this morning.

    image.png

    Quicken Classic Premier (US) Subscription: R65.29 on Windows 11 Home

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭

    An Alert has now been posted regarding this Venmo issue:

    https://community.quicken.com/discussion/7970037/new-1-12-26-venmo-fdp-102-cc-502

    Quicken Classic Premier (US) Subscription: R65.29 on Windows 11 Home

  • Pete Menti
    Pete Menti Member ✭✭✭
    edited January 12

    I reported the problem via quicken. could not create a Sanitized copy, data fiel 1.8GB.

    Just reporting the issue..

    latest windows 11 pro update and latest Quicken Premire

    Pete..
  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20531878#Comment_20531878

    Hello @Pete Menti,

    Thanks for chiming in and submitting a problem report! We will get them added to the ticket.

    While we don't currently have an ETA available, in the meantime, please refer to this Community Alert for any and all available updates.

    Thank you!

    -Quicken Anja
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  • Phil H.
    Phil H. Quicken Windows Subscription Member ✭✭✭✭

    Same issue for the past 3-4 days

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Phil H.,

    Thanks for chiming in and confirming you’re seeing the same issue.

    Please refer to the Community Alert linked above in my previous response for the latest updates on this Venmo CC-502/FDP-102 issue. That alert will be updated as soon as new information becomes available.

    We appreciate your patience while our teams work toward a resolution.

    -Quicken Anja
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  • JimTav
    JimTav Quicken Mac Subscription Member ✭✭
    edited January 21

    This problem has been ongoing for at least two weeks now. [Removed - Speculation]

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @JimTav,

    We completely understand your frustration.

    While we don’t have an ETA for a resolution yet, please know that the Venmo CC-502/FDP-102 issue is actively being tracked and investigated by our teams.

    We appreciate your patience and will post updates in the Community Alert as soon as new information becomes available.

    Thank you!

    -Quicken Anja
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  • justanothercog
    justanothercog Member ✭✭

    I am having the same problem connecting to VENMO. Error cc-502

  • kellyr66
    kellyr66 Quicken Windows Subscription Member

    1/27/2026 - The error is still happening.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @justanothercog & @kellyr66,

    Thank you for checking in and confirming you’re still seeing this behavior.

    The Venmo CC-502 (Windows) / FDP-102 (Mac) issue is a known, ongoing issue that has already been escalated and is actively being worked on by our teams. At this time, we unfortunately do not have an ETA for resolution.

    For the most up-to-date information, please refer to and bookmark the Community Alert linked earlier in this thread. That alert will be updated as soon as new information becomes available.

    We appreciate your patience and understand how frustrating this has been.

    Thank you!

    -Quicken Anja
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  • cardi24
    cardi24 Quicken Mac Subscription Member

    Is this fixed yet?

  • Flashgolfer
    Flashgolfer Quicken Windows Subscription Member ✭✭

    OK, can quicken explain why we are paying annual/regular subscription fees? This issue has been continuing for nearly three weeks and it is NOT YET RESOLVED? Nor is there an estimate of when it will be fixed? Whatever escalation path has been followed so far is not working. This needs further and higher escalation so that the issue gets addressed with a sense of urgency.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello everyone,

    We understand how frustrating it is to see this issue continue, especially when Venmo access is something many of you rely on regularly. The Venmo issue is still an active, known problem and remains under investigation.

    At this time, there is no ETA available for a resolution. These types of connection issues can take time to resolve due to the coordination required between systems, and while we know that’s not the answer anyone wants, please know this is not being ignored.

    All updates will be posted to this Community Alert. If and when new information becomes available, that alert will be updated right away.

    Thank you!

    -Quicken Anja
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  • MT Vessel
    MT Vessel Quicken Windows Subscription Member

    I am still getting the CC-502 errors with Venmo as well. Interestingly, though, when I do a OneStep Update, I still continue to always get an email from Venmo notifying me of a login from a new device!

  • Pete Menti
    Pete Menti Member ✭✭✭

    That's interesting, I never got that. I have to check if those notifications are enabled.

    Pete..
  • JimTav
    JimTav Quicken Mac Subscription Member ✭✭

    This has been going on for about a month. This is not acceptable. I may start looking at alternatives to Quicken. At the very least, there should be an offer of refunds for our trouble.

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