Fidelity Cash Balance Doubled (money market accounts)

• Cash Balance Doubled (Money Market Accounts) – Cash and Money Market securities both appeared, doubling balances.
  • Status: Fixed.

This has not been fixed on Macs. I still have this problem on all three accounts that use FDRXX, and do NOT have the problem the the accounts that use SPAXX to park the cash.

The accounts are not money market accounts. They are investment accounts that use FDRXX for the cash portion. The Portfolio view counts FDRXX twice: once as a security, and a second time as Cash for the same amount.

I am using Quicken Classic Deluxe ver 8.4.0 on an iMac running Tahoe 26.1.

If I am doing something wrong, I would appreciate any advice on how to fix it. Or, at least let me know someone is working on it.

Quicken Kristina:

I have a total of 7 investment accounts with Fidelity. Three of the accounts have this issue, and all three use FDRXX to park the cash portion of the account. The other four accounts do NOT have this issue, and all four use SPAXX to park the cash portion of the account.

When I view the accounts in the "Portfolio" view all 3 problematic accounts have FDRXX listed as one of the securities, and then again, just above the totals, it has a "Cash" row that lists the same amount of cash as it already showed at the FDRXS security row. The total, therefore, is doubled for those 3 accounts.

When I view any of the other 4 accounts that use SPAXX, they do not list SPAXX as one of the securities; it correctly puts the cash amount in the "Cash" row only, with the totals end up accurate.

I am not using FDRXX any place where it is working. It's used only in the 3 accounts that have the problem.

Another issue that happens, which I believe is related to this problem (because the problem is with only the 3 accounts with FDRXX cash) is that when I reconcile any of the 3 FDRXX accounts, when I get to the first step, $0 is displayed in the box "How would you like to reconcile your balance?". I have to use the box "Use statement balance" by manually entering the most recent cash balance on the Fidelity website. This is not a problem on the 4 SPAXX accounts. Thus, I don't think I can do what you asked me to do…or, at least I may be misunderstanding what your asking. Please remember that I'm I'm using an iMac, Tahoe 26.1. Sometimes I receive instructions that are not applicable to Macs.

This has been happening since around August 1st (to the best of my memory).

One other piece of data for you: All three FDRXX accounts are "Managed Accounts," meaning I pay Fidelity to manage that money. I've asked Fidelity if they could try transfering my cash from FDRXX to SPAXX. They said they can't do that, which surprises me. But, I think that might have provided a pretty easy fix.

Good Luck. Let me know if I can try something to help you.

Mike

I have exactly the same problem with my Fidelity accounts. The FDRXX account appears as well as a duplicate cash value.  I agree it has been an issue since at least August. If I reconcile the account it returns to the incorrect value on updates. I also work on a iMac computer and quicken for MAC program.

[Removed - Duplicate Post]

First, I think this same Cash balance/FDRXX issue is affecting the Fidelity HSA account issue too. I will provide some screen shots of my own issue below that @TA3 describes above, showing I think similar irregularities that he/she is seeing. Note that I do not have any other Fidelity accounts in my current R65.29 Windows version of Quicken, so I can't compare the items I mention below vs. other Fidelity investment accounts that use SPAXX instead, for example. It would be great if someone else could provide similar screen shots of this type of Fidelity account example, particularly if these accounts have the 3 variables under "Balances" tab I mention further below.

Via my own troubleshooting and visual deduction, I will preface to say that it appears Quicken is using the downloaded data found under "Balances" and "Holdings" tabs for the specific account under Tools…Online Center… to display the values seen under the Quicken "Cash Balance and Money Market Preference" screen shots shown below. For my Fidelity HSA account, and comparing it to my working Etrade accounts, the Fidelity HSA account does NOT contain the below variables/values under "Balances" - is this impacting these Fidelity issues with FDRXX/Cash balance and/or the transactional downloads not working for Fidelity HSA accounts? Can someone confirm if these variables and associated values show under the "Balances" tab for their other non Fidelity HSA account(s) (with transactional downloads apparently working)?

E*trade investment account variables seen under "Balances" tab in Quicken under Tools…Online Center… , but not seen for my Fidelity HSA account:

Buying Power

Total Account Value

Total Long Securities Value

Lastly, before the screen shots, I have noticed that data from the Fidelity HSA account is lagging and not necessarily accurate with time. I understand that this may be expected to a certain degree, but I don't have this issue with my Etrade direct connect accounts. I don't know if this is the case for other Fidelity investment accounts as well? As an example, I bought a mutual fund with this HSA account that was processed the evening of Friday, 1/9. Online at Fidelity direct, this showed "Pending activity" until Monday 1/12, settlement date of 1/12. I understand this is expected due to the weekend. From dates seen in Quicken "Downloads" and "Holdings" tabs, it appears this HSA account data from Fidelity only updates once per day, always at 10:00 PM(not sure what time zone?). So my latest download shows "…as of 1/12/2026 at 10:00:00 PM". However, the data on the "Holdings" tab is still not totally updated per my 1/9 security purchase(ie, FDRXX is showing inflated value by +$1000), thus manual sum of these 2 securities is incorrect. However, what is strange is that the new security IS showing here, but the CASH has NOT been removed from the "FDRXX" security "Market value" column? Further, the "Balances" tab DOES show the CORRECT amount of $2.31 for "Available Cash". Thus, if one manually sums up what is showing up for the 2 securities in the "Holdings" tab, it is really nearly 2x vs. the actual account total account value. However, as mentioned previously above, the "Total Account Value" for this Fidelity HSA account is not shown in the "Balances" tab, so does Quicken not accurately know what the total account value is, perhaps causing these issues for a lot of people?

Below are from Tools…Online Center… :

Below are all variables showing in E-trade accounts, but the last three are missing for the Fidelity HSA account (ie, compare below vs. above, notice the 3 variables circled missing for the Fidelity HSA account above):

So I have downloaded my accounts throughout the day today, 1/13, the same calendar day as my 2 posts immediately above this, and I noticed the values updated under the "Holdings" tab in Online Center for this Fidelity HSA account to correct values. This is good progress, but there are still issues:

(1) Even though the current stated market values are now correct, the "as of" date/time is EXACTLY the same as the date/time of the prior bad values. How/why could this be? See below screenshots. I'm guessing Quicken could potentially have all kinds of data integrity and potential display issues if it downloads data(or Quicken itself is setting this timestamp?) that has different sets of security market values with the same exact download day and timestamp?

(2) The "Balances" tab still has the 3 variables I mention above(found in my Etrade accounts) missing in this Fidelity HSA account. Are these variables and values needed by Quicken to make everything accurate and complete?

(3) Nothing has changed with the Quicken register for my Fidelity HSA account. There are no downloaded transactions here and all the cash/security values here are totally independent of the values shown under the Online Center "Holdings" tab and/or the custom "Treat this Money Market as cash: FDRXX" settings mentioned in this post. It appears the values shown in the register are only based upon my own manual entries and nothing else. It is unclear to me if this is by design or shouldn't be acting this way? At a minimum, I would have thought that the custom "Treat this Money Market as cash: FDRXX" setting would have to also have some sort of logic also tied to the Quicken register?

Early CT 1/13, WRONG market values displayed, total sum is approximately 2x more than reality:

Around noon CT 1/13, total sum is correct now, but why is date/time EXACT as above??? My expectation is that this date should be current to the most recent Quicken download day/time?: