Elevations Credit Union CC-501 errors

ironmanco · January 8

https://community.quicken.com/discussion/comment/20531265#Comment_20531265

When did this happen to you?

fw6322+ · January 9

Did a test today (1-9-26)
This is a test on my Test Computer with Windows Pro 11 with the latest updates.
Production copied from Production to Test with its own folder.
1st test using a beta version of Quicken and when the file was loaded Citi and Chase account required to add accounts again.
- Not sure why this error keeps happening.

Did the path of OSU and ECU download worked without any issues and this was two accounts.

2nd test setup new folder and copied Production file to 2nd test folder.
Had the same with Citi and Chase required to add accounts again.
Did the ECU download from within the Check register and download was ok.
BUT got a CC-800 ERROR!!!

From my vantage point Quicken needs more work for the download process is ready for daily or any use.

ironmanco · January 9

Just spitballing, but I'm thinking the Citi and Chase issue might not be specific to them. I'm wondering if there is a threshold of errors that Quicken encounters, then tries to fix, and fails, thereby causing breakage. Again, just spitballing. That said, I don't think your Citi and Chase issues are specifically related to the ECU issue. I'd like to see the reliable download from ECU without any errors or cross account transaction "drift".

fw6322+ · January 10

https://community.quicken.com/discussion/comment/20531385#Comment_20531385

Other Quicken users are having issues with the CC-800. Some folks wonder if it's just Windows Users.

Here's a Link:

cc-800 errors — Quicken

Quicken Alyssa · January 11

Hello All,

Thank you for continuing to update the discussion with your progress.

It seems that for most, this issue is resolved. Is anyone still experiencing transactions downloading into the wrong accounts with Elevations?

If so, please send over new log files so I can update the escalation ticket.

To do this, go to Help>Report a problem>Send to Quicken from within your software. Let me know once it's done so I can collect them.

Windows:

Mac:

@fw6322+,

I see you found a more appropriate thread to post your CC-800 errors in, so we will address those there.

Thank you.

DerekT · January 11

I thought that I was good to go, but just tried to sync this afternoon (1/11) and I get this now:

fw6322+ · January 11

https://community.quicken.com/discussion/comment/20531685#Comment_20531685

Did a couple yesterday with Elevations Credit Union in the subject line.

fw6322+ · January 11

Had to restore my Q file back to Jan 5th as the savings account got confused with an investment account. So the savings account was understated. Picked that up on a balance sheet report. Don't know when that one happened.

Did some testing with Q on my test machine and can using the same file name cause issues even though the file is on a different machine.

When doing beta testing this has never been an issue in the past.

sabbott · January 14

I tried a test on my simplest acct, savings. Very little goes on. A few transfers in and out and monthly interest.

Quicken did download some transactions but more disturbingly, it altered the starting balance from 1997, It made it a negative number. Come on Quicken, get this fixed. How hard can it be? One of your programmers calls an IT person at Elevations and they work on this till it is resolved. I'm tired of you each blaming the other.

I am beginning to get very frustrated. I may as well go back to Excel. Remember that we pay for this nonsense

Quicken Alyssa · January 15

Hello All,

Thank you for adding to the discussion.

If anyone is still experiencing transactions downloading into the wrong accounts, please let us know and submit logs, as outlined in my previous post.

@DerekT,

After reviewing your connections internally, it looks like the error you were receiving has resolved. Is that correct?

@sabbott,

Sorry to hear the starting balance had a discrepancy. After fixing that, is all well now?

@fw6322+,

Using the same file name on separate machines should not cause any issues. However, using the same file on two computers can.

Thank you!

DerekT · January 15

Has anyone else noticed that updates no longer download more than once per day?
I normally could get it to refresh and download about 10:30 am. That no longer happens. I got paid today and that still isn't downloading as of 3 PM.

The same thing happened yesterday. Transactions didn't show up from yesterday until this morning.

ironmanco · January 15

https://community.quicken.com/discussion/comment/20532466#Comment_20532466

I was asked about this by Elevations - they said they had someone complain that current day transactions (even ones that posted in the morning) would not show up in the download. TBH, I hadn't paid attention to this and it seems that they do on the following day after posting. I would expect that transactions that are available online via ECU website would all show up in the download but I guess that's not the case.

fw6322+ · January 15

https://community.quicken.com/discussion/comment/20532467#Comment_20532467

This started for me after direct connect went away. Deposits are not available until after 11:00AM for my checking when using downloads from Quicken. When doing the download from the web, transactions are available immediately.

DerekT · January 15

https://community.quicken.com/discussion/comment/20532480#Comment_20532480

yeah, they used to be available after 11 but the last few days it isn't until the next day.

ironmanco · January 15

So, I'm still not hearing strong confidence that the cross-account transaction or other data corruption has been fixed. Has anyone seen this in the past couple of days?

Elevations Credit Union CC-501 errors

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