Bill Pay Screen Corruption

Michael Jones
Michael Jones Quicken Windows Subscription Member, Windows Beta Beta
edited January 12 in Paying Bills, Online Billers & Reminders (Windows)

I don't know when this started, but it's made this area very hard to use over time. I don't use the online billing system any longer due to all the issues, but I do use the screen occasionally to look at upcoming and paid bills. And eventually, no matter what I do, the screen will become corrupted and look like some version of this:

image.png

And it gets worse if I toggle. Here I clicked projected balances and then back and it got even worse:

image.png

Clicking to SPENDING and then back restores the screen to the right view. But then clicking Projected Balances and then back to Bill, Income & Transfers results in a slighty different distorted version of the second picture.

I see similar in certain cases on the main dashboard screen, and now I'm starting to see UI corruption as well in the 'Report a problem to Quicken' dialogues as well.

image.png
Tagged:

Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Michael Jones,

    Thank you for sharing a detailed account of your experience.

    I am unable to recreate this in my own Quicken. I have some follow-up questions for you.

    • Where is your data file located?
    • Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or Carbonite?

    One thing we can try is validating your file. This can help to clear out/repair any corruption.

    To do this:

    1. Save a backup.
    2. Go to File.
    3. Select Validate and Repair file… Validate and Repair 2.png
    4. Check the first box for Validate file.
    5. Click Ok.

    Once the validation has completed, it will produce a report of anything it has found/corrected. After this, close Quicken for a few seconds and reopen it. See if you are still having display issues and let us know.

    Thank you.

    Quicken Alyssa

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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you haven't done so already, I would take a close look at Windows Display drivers and if there are any outstanding updates, available directly from the manufacturer. The drivers that come with the original Windows installation materials may not be up to date.

  • Michael Jones
    Michael Jones Quicken Windows Subscription Member, Windows Beta Beta
    https://community.quicken.com/discussion/comment/20531762#Comment_20531762
    https://community.quicken.com/discussion/comment/20531784#Comment_20531784

    It's stored in a local directory. Validate passes with no issues. @Quicken Alyssa I also submitted this via a bug report, so all should have everything though my sanitized data file is too big to upload.

    I'm using the latest approved, WHQL drivers. Windows 11, latest edition, on a relatively new computer (i13600k CPU). This is running full screen on one monitor of a dual 27" monitor setup; however, both monitors are at their native 2k resolution. Scaling is set at 100%.

    image.png

    I did try running it in a windowed mode just to see if that made any difference. At first, that didn't change anything. However, going from full screen to windowed does seem to fix it. I can sometime corrupt it again, but toggling to full screen again fixes it on the first try.

    It looks like Quicken is being forced to repaint the entire screen when it does that to provide for the scroll at the bottom. Might be something with high resolution, multi-monitor setups?

    I don't know that it's the same thing happening on the Dashboard or the Report a Problem dialog noted above.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Michael Jones,

    Thank you for following up.

    I, too, am using multiple monitors with high resolution, and I do not see the same issue on my end.

    To test your theory, can you try using Quicken with a single monitor setup to see if the issue still occurs? This may help us narrow down the root cause of this issue.

    Let us know what you find!

    Quicken Alyssa

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  • Michael Jones
    Michael Jones Quicken Windows Subscription Member, Windows Beta Beta
    https://community.quicken.com/discussion/comment/20533457#Comment_20533457

    Let me see if I can do that. I can also send you a sanitized version of my data file as well if that would help with any troubleshooting.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Michael Jones,

    Thank you for following up!

    It can't hurt; you can send it over if you would like. I look forward to hearing your findings.

    Thanks again!

    Quicken Alyssa

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  • Michael Jones
    Michael Jones Quicken Windows Subscription Member, Windows Beta Beta
    edited February 14

    @Quicken Alyssa Apologies this took me a bit to get back too.

    I did try it on another computer in the house, a laptop my wife uses. The computer has a high resolution internal panel plus a 2k external monitor and an older NVidia mobile graphics card. On that computer, using my production file or any other backup the distortion does not happen.

    So I came back to my main computer, made sure all the drivers were up to date, completely deleted Quicken (included all the AppData, program files folder, etc.), rebooted, and reinstalled. On this computer, which is a more modern Nvidia 4070, I still get screen corruption in either my old files or in a brand new empty one. I get it whether I'm running a 2k native an 100% scaling or 1080p and 100% scaling.

    Here are some samples of dashboard corruption in both my file and an empty one. You will see all the drop shadows are gone and instead I get big white squares. The billing screen and many others still have the distorted graphics or disappear completely when I hover over them.

    Running the beta code on the same machine in a windows virtual machine does not exhibit these issues.

    image.png

    Empty file:

    image.png
    https://community.quicken.com/discussion/comment/20534856#Comment_20534856

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