Problems with Vancity Savings?

aamazingd
aamazingd Quicken Windows Subscription Member ✭✭
edited January 26 in Download, Add/Update Accounts (Windows)

Vancity Savings went "digital" a couple of weeks ago. Since then I cannot download the transactions and they tell me that the problem is not with them but with Quicken.

Any ideas about what to do?

Thanks Denys

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @aamazingd,

    Thank you for letting us know you're encountering this problem. To help troubleshoot, I checked our internal tools and can see that you're getting a CC-502 (server timeout) error. Is that what you're seeing on your end also when you try to connect/update your account?

    To troubleshoot this issue, please follow these steps from our article on CC-502 errors:

    refresh your account information

    1. Open the transaction register for the account with the error message.
    2. Click the Gear Icon in the upper right of the register and select Update Now.
    Update%20Now_0.png
    1. Follow the on-screen instructions to complete the update.
    2. Repeat these steps for each account with this error.

    If refreshing your accounts does not resolve the issue 

    Try waiting one business day. This error message is typically caused by maintenance on your bank's website. You can try updating again in a few hours or the next business day. If the issue still occurs after one business day, try the steps above again.

    You also mentioned that they went digital a couple weeks ago. When they did that, did they make any changes to their website? Did the URL (web address) you use to login to your account change?

    I look forward to your response!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited January 30

    Following up on my previous post,

    Due to how long the issue has been happening, this issue has also been reported to the proper channels for further investigation and resolution. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

    Report a Problem QWin.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.    

    (CTP-16113)

    Quicken Kristina

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  • aamazingd
    aamazingd Quicken Windows Subscription Member ✭✭

    I tried all the suggestions and so far to no avail. My credit union says that the software company (Quicken) has received all the information regarding making changes to their software in order to work with the new digital system. so, playing ping-pong is the game.

    Now I have to download the transactions in excel and enter the transactions manually until such time that someone fix something.

    thanks though for your suggestions.

    Denys

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    I'm sorry to hear the troubleshooting did not correct the issue. Our teams are investigating the issue. To contribute to the investigation, please follow the instructions in my earlier post:

    https://community.quicken.com/discussion/comment/20534676#Comment_20534676

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    We now have an alert that you can follow while our product team works on a resolution to this issue with Vancity Credit Union.

    https://community.quicken.com/discussion/7970734/new-2-2-26-vancity-credit-union-cc-502-fdp-102

    Thank you!

    (CTP-16113/ Ticket #12206079)

    Quicken Kristina

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