Can't Import TurboTax Deluxe 2025 into Quicken Deluxe R65.29

cyberphile
cyberphile Member ✭✭✭✭
edited February 10 in Errors and Troubleshooting (Windows)

Quicken Deluxe R65.29 reports "TurboTax Import Failed! (Error 2). See post from 2024 for the same error. I've already reported this to the Quicken Phone Support team and referenced the CTP number from the post below.

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The file name I tried to import was C:\2025.tax2025. It doesn't get much shorter than that.

https://community.quicken.com/discussion/7947462/turbotax-import-failed-error-2-tax-year-2023-turbotax

[Edited - Enabled Link]

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited February 13

    Hello @cyberphile,

    Thank you for letting us know you're encountering this issue. I checked on the ticket from that previous discussion you linked, and I can see that ticket was marked resolved. I checked to see if there are any open tickets for the issue and did not find any.

    I reviewed your interaction with Support to confirm what troubleshooting has been done.

    So that I can get this issue forwarded to the proper channels for further investigation and resolution, as you offered on your call with Support, please replicate the issue in a new file, then navigate to Help>Report a Problem and send a problem report with log files attached to assist with the investigation.

    Report a Problem QWin.png

    Please post to this discussion to let me know when the problem report is sent.

    Thank you!

    (CTP-16319)

    Quicken Kristina

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  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited February 13

    We seem to get Error 2 when importing TurboTax files every year. Something changes in every year's TurboTax file that causes Quicken to reject it. In past years, it has taken until June or July before Quicken is fixed so it can import the previous year's file.

    Error 5 is a problem with the file name. If you get that error, make a copy of the TurboTax file with a different name or copy it to another directory before importing. It appears that the problem is that when TurboTax saves the file, it creates another copy with a tilde in front of the name and this confuses Quicken's import.

    QWin Premier subscription
  • cyberphile
    cyberphile Member ✭✭✭✭

    @Quicken Kristina

    Hello Kristina,

    I have just uploaded a Problem Report as you requested from a clean install of Quicken R65.29 in a virtual Windows 11 machine.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Thank you for sending the problem report. It will help our teams investigate the issue!

    Quicken Kristina

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  • MGB
    MGB Member ✭✭

    I have the same situation trying to import TurboTax file into Quicken Premier, Receiving error 2. I have also shortened the file name to 2025.tax2025 and it did not help

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @MGB,

    Thank you for letting us know that you're also encountering this issue and for sending a problem report. I added you to the ticket.

    Thank you!

    Quicken Kristina

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