BECU error 16503

System
System Member admin
edited February 23 in Download, Add/Update Accounts (Mac)

This discussion was created from comments split from:

BECU OL-294-A error Again

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  • sbq
    sbq Quicken Windows Subscription Member ✭✭

    quicken mac still has the problem. deactivate and reactivate resulted in OFX Error: 16503

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @sbq,

    Thank you for letting us know you're seeing a similar issue in Quicken for Mac! I added the information you provided to the ticket. To help with the investigation, please go to Help>Report a Problem and send a problem report with log files attached.

    Report a Problem QMac.png

    Please post to this discussion to notify me once the problem report is submitted.

    Thank you!

    (CTP-16385)

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Following up on my earlier post,

    We now have a Community Alert for this issue. Please bookmark the alert to be notified of any updates, once available, and to know when the issue is resolved.

    https://community.quicken.com/discussion/7971399/new-2-23-26-boeing-employees-039-credit-union-becu-ol-294-a-ofx-error-16503

    Thank you!

    (Ticket #12251443/CTP-16385)

    Quicken Kristina

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  • Sterling01
    Sterling01 Quicken Mac Subscription Member

    I just want to add that this is a recurring problem with BECU. I don't know if it is always the same error, but I can say with certainty, that this happens at least a couple times a year. This is not acceptable behavior for an app like Quicken and I hope that in the future, knowing that this is a regularly problematic connection for Quicken, that the software testing people will verify that this connection works prior to every new release. I often hold off on updates because I don't want things to break. Grrrrr…

  • Sterling01
    Sterling01 Quicken Mac Subscription Member
    edited February 24

    Just in case nobody has sent the error message to you, here's a screenshot.

    Screenshot 2026-02-24 at 12.11.13 PM.png

    [Edit - Removed Personal Information]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Sterling01,

    Thank you for letting us know you're also encountering this issue. To be notified of any updates, once available, and know when the issue is resolved, please bookmark the Community Alert linked in my previous post:

    https://community.quicken.com/discussion/comment/20539451#Comment_20539451

    Thank you!

    Quicken Kristina

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  • sbq
    sbq Quicken Windows Subscription Member ✭✭

    Do you mind giving us an update?

  • dwhooley
    dwhooley Member ✭✭
    BECU.png

    On BECU's site today. At least they are admitting an issue exists.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your replies,

    https://community.quicken.com/discussion/comment/20540265#Comment_20540265

    The issue is still open and ongoing. I'm not seeing any new updates yet.

    https://community.quicken.com/discussion/comment/20540271#Comment_20540271

    Thanks for sharing!

    Thank you!

    Quicken Kristina

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  • jimmbo2001
    jimmbo2001 Quicken Windows Subscription Member ✭✭

    This seems to happen every year with BECU. Kind of frustrating. Last year they claimed their qfx server needed better security and was out for 6 weeks or so. When I call them, they are apologetic, but dont have any sort of idea when it will be fixed. Their response, you can sign onto their website and download the transactions. Yes, that does work, However I have 12 accounts with BECU including checking, savings, credit cards, CD's etc. Sorry BECU it's why I have quicken to do that for me. I work in it as well, and if my company's website didn't perform as it should, heads would start rolling

  • Skyking86
    Skyking86 Quicken Windows 2017 Member ✭✭✭
    edited March 3

    Here we go again, with Quicken and BECU pointing fingers at each other while BECU's one IT guy sits in the basement with a soft drink in his cargo shorts and T-shirt shrugging his shoulders at the mess until his shift is done. This is really unacceptable BECU - I shouldn't have to have a calendar note every year that BECU will be off line for two months. Quicken, if you can put pressure on it, it would be appreciated here in Seattle.

  • Skyking86
    Skyking86 Quicken Windows 2017 Member ✭✭✭

    Plus if you do the BECU work around, no guarantee that you won't have to clean up that set of entries when it does start to work.

  • soanst
    soanst Quicken Windows Subscription Member ✭✭

    Exactly Skyking86, last time around I had to go back and delete hundreds of entries after BECU came live again because they duplicated everything I had already downloaded using the BECU workaround. I called BECU to tell them I wasn't happy about this outage and I got no answers as to when they will be live again. If Quicken can apply pressure to them I would really appreciate it too!!

  • Datou
    Datou Quicken Mac Subscription Member

    What annoys me the most about this is that in my experience, BECU is the only institution having a frequent and ongoing problem with Quicken Direct Connect. Personally, I have eight connections and all but BECU's rarely if ever go down, and if one does, it's for a day or two at the most. BECU is clearly an outlier. Why are they and Quicken not somehow applying learnings and/or best practices of so many other institutions providing customers reliable access to their data?

  • sbq
    sbq Quicken Windows Subscription Member ✭✭

    I agree 100% with Datou.

  • GDM
    GDM Member ✭✭✭

    Also agree with Datou and others. I'm done with BECU, this is a 'repeat offense'. Their web User Interface looks like it's from the '90's, bill pay is clunky & quirky. Some time ago I asked them to set up a total separate small business checking and savings, with a business credit card. I asked for that as I had formed an LLC and needed to keep the personal and business transactions completely separate. They screwed that up, at one point transferred the business accounts from their business system to their consumer system, without telling me. Only way I knew was being unable to log into the business accounts with it's separate credentials. So I set up the business accounts at Chase. Much happier there. And the connection to Chase from Quicken has never had an issue. I found out as a veteran I can get an account there free of most charges, no minimum balance. Bye Bye BECU.

  • sbq
    sbq Quicken Windows Subscription Member ✭✭

    Can you please give us an update?

  • sbq
    sbq Quicken Windows Subscription Member ✭✭
    edited March 10

    Sorry, I just saw it appears you are leaving updates here...

    https://community.quicken.com/discussion/comment/20542146#Comment_20542146

    [Edited - Enabled Link]

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