Accounts at CIT bank and Everbank

I am also having problems with CIT bank. Using R66.18 on windows 11. I believe it started on 2/28. I only update this account at the beginning of the month so last time it was successful would be approximately 2/1 or 2/2.

I login with my ID and password. I know these are correct because I can login in directly to their website with them. Quicken then says "Looking for accounts at CIT bank online." After several minutes it says "We encountered an error when connecting to your bank". No error code. I then have the option to try again or enter transactions manually. Tried again several times with no luck. When I use the enter transactions manually option it tries to add a new account.

One more comment… searching around, I found multiple posts from the past where EverBank started to send over the FID 3997, which is a number previously associated with them. Further down in the file the <INTU.BID> value is set properly to 70459. Given the FID issue in a QFX downloaded directly from EverBank has this issue, it sure seems like at least part of the issue is with EverBank itself. Fun. Hopefully @Quicken Kristina , @Quicken Anja , etc can look into this.

I have the same 601 error at Everbank.

As @Quicken Kristina requested, I just used the Quicken "Report A Problem" function. I tend to not use that for one simple reason - as Kristina pointed out, you will never receive a response through this submission (not even to acknowledge it was received). It makes it easy to assume that nobody is looking at those reports (not saying that's the case - just that the lack of reply / acknowledgement gives that impression).

I did not want to include the sanitized version of the data file as I wasn't clear on how much it removed. I also unchecked the "include a screenshot" image that is checked by default, because that screenshot clearly showed my Accounts bar - showing all of my accounts and balances for anyone reviewing it.

A side note, as much as I appreciate the community alerts, I wish they were handled different when resolved. More often than not, I see an alert when I log in that one was updated; click a Community Alert link in a forum post more than a week or so old; or return to a community alert I had bookmarked myself, the alert has been taken down, and the user is greeted with a permissions error. I can guess reasons why this is done that would benefit Quicken, but it really reduces the values of the forums when those links quickly become useless. Just my two cents.

Thanks for escalating the EverBank issue, here's hoping it gets resolved soon.

Just tried and CiT Bank now works for me, it hasn't the last couple of days. Don't have an Everbank account.

Hi @Quicken Alyssa ! I followed the process for CC-800 with mixed results. The good news is the account now syncs without errors. The bad news is that despite indicating it synced the last XXX transactions when the account was readded, none of the transactions after 2026-02-28 showed up in my register, though the Online Balance has been updated to the correct amount. Fortunately, running live update a few minutes after re-adding / syncing the account brought over the missing transactions. Hopefully things will be smooth with tomorrow's scheduled update.