Bank of America - Reauthorization Error [Edited]

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  • lbsunbum
    lbsunbum Quicken Windows Subscription Member ✭✭✭

    I was having problems with Bank of America until several days ago.

    -I deactivated all three accounts

    -deleted the zzz financial institution in the account details

    -deleted the web page data in the account details

    -revoked access on the Bank of America web site

    -changed my default browser

    -I cleared my browser cache, cookies and browsing history on both browsers

    It wasn't until I also declined Quicken access through the 10 minute pop up that I was successful. I've been with Bank of America for over 30 years. Once successfully entering the correct MFA data texted a pop up would appear giving you 10 minutes to proceed through Quicken. That is where you have to decline access also. I went to the site this morning to print screen it and it is gone. Once signed in with MFA you go directly to the banks site.

  • KevinB
    KevinB Member ✭✭✭

    Same as several above… All I had to do was decline access when logging into my BoA account and then go back into Quicken and follow the steps to reconnect. I am using Safari, so I didn't have any of the issues described with Chrome or Edge FWIW.

  • Qknmep
    Qknmep Quicken Windows Subscription Member

    It's a week now and still having the same problem as everyone else on this thread.

    I get the "Something went wrong" message and "HTTP Status 400 – Bad Request".

    Quicken and BOA support pointing to each other.

    I did revoke data sharing with Quicken on the BOA side and disconnected my BOA accounts from the Quicken side to no avail.

    So for now I'm manually updating BOA transactions in Quicken. Ugh!

    I'll let you all know if and when I can download BOA transactions.

    Thanks all!

  • jtemplin
    jtemplin Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20540952#Comment_20540952

    @Qknmep I was able to get past the 400 error and successfully reauthorize all my BOA and ML accounts by switching my default browser from Chrome to Edge. Just to make sure all Chrome instances were dead, I rebooted before trying the reauthorization again. I didn't even have to revoke data sharing from either website first. After reauthorizing, I switched back to Chrome. Today's the second day I've been downloading transactions successfully.

  • Qknmep
    Qknmep Quicken Windows Subscription Member

    Thanks for sharing.

    I did the same, made Edge the default browser then rebooted.

    Still have the error.

    I do use Norton so wondering if it is a factor. Although I've been using Norton for a long time and had no problem with Quicken and BOA.

  • Atticus
    Atticus Quicken Mac Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20540793#Comment_20540793

    Alyssa – The problem is the customer needs to sever the old connection method AT Bank of America. They need to log into the Bank of America website on their computer… not a cell phone or tablet. Upon loggin in, they receive a pop-up to authorize Quicken with a 10 minute countdown. The customer needs to DENY this connection. BofA will follow with some language saying they won't offer the connection again. Proceed, confirm and delete the connection. Once this step is done, the new connection will work flawlessly. FWIW, it does not work to remove Quicken from elsewhere under connected apps at BofA, rejecting and denying the pop-up on the BofA consumer site is key. It really is this simple.

  • Atticus
    Atticus Quicken Mac Subscription Member ✭✭

    Deny the Quicken pop-up on the BofA website. Then set up your new connection.

  • sgove6
    sgove6 Quicken Mac Subscription Member ✭✭

    After reading through all the comments all I can say is… glad I'm not alone! I've been experiencing pretty much everything reported here… steps taken, error messages, unable to download, etc. As of this moment my connection to BofA is disabled and I am unable to reconnect.

    Also, this issue popped up while there is a similar problem with a credit union account I have… we're now into 2+ weeks and counting there with no resolution in sight. No ETA for one, either…

    30+ years as a dedicated Quicken user, and I think I'm done. Too many issues and glitches over the past year to count… my renewal is coming up and right now I don't feel like going through more of the same.

  • Qknmep
    Qknmep Quicken Windows Subscription Member

    Atticus, it worked!

    Denying the Quicken connection on the BOA side, then reconnecting on the Quicken side worked.

    When you get to the Quicken screen that prompts you on which accounts to connect, on the "Action" select, make sure you do not add a new account (assuming you do not), rather link to an existing account to avoid duplicated Quicken accounts (which I initially did).

    Make sure to backup Quicken data first as a rule.

    I can't thank you all enough for your community support.

    It's crazy that Quicken and BOA support wasn't aware of this fix.

  • hmday
    hmday Quicken Windows Subscription Member ✭✭✭✭

    will somebody post a screenshot of the "pop-up to authorize Quicken with a 10 minute countdown' i don't see what people are talking about.

    When bank America switched to zzz-bank America I had to reauthorize the connection. I thought it was the annual reauthorization and didn't spend a lot of time on it. Could that be the reason I don't see that pop-up people are describing?

  • sgove6
    sgove6 Quicken Mac Subscription Member ✭✭

    Thank you Atticus and Qknmep!!!

    Just reconnected my BofA account using the workflow above… login to BofA site, decline Qkn connect there, then reconnect account from app and link to existing.

    Quicken support needs to create a support note for this error condition and resolution STAT!

  • sgove6
    sgove6 Quicken Mac Subscription Member ✭✭

    hmday, you need to first establish a session directly with BofA (no Quicken in the middle) by logging in directly to their website, bofa.com. That's where you will be presented with the popup previously described, with the 10 minute timeout and two options… Confirm connect and Decline connect. Select the Decline option, you will need to select it again in an ensuing popup window.

    Now, while that session is active in your web browser, go back to Quicken app and reconnect your BofA account from there. Quicken will take you to a NEW browser window/tab where you will login again (creating a SECOND active session)… follow all the steps presented from there to authorize connection and you should be good.

    As I mentioned in my last post, Quicken Support really needs to get on top of this and post a thorough explanation and steps to take.

    Good luck!

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