Empower Retirement Downloads give Zero Balance

F1Fun
F1Fun Quicken Windows Subscription Member
edited March 7 in Errors and Troubleshooting (Windows)

I connected my windows subscription version R66.23 successfully to my Empower Accounts and it fails to download the positions. I used the simple investing of positions only. Gives zero balance!

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @F1Fun,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

    • When did you first notice this issue?
    • Were the accounts previously connected and showing correct balance information?
    • Do you have the option to use Complete investment tracking?
      • You can check this by going to Tools>Account List and clicking the Edit button next to the problem account. Screenshot 2026-03-07 at 5.06.28 PM.png

    I look forward to your reply!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @F1Fun,

    We haven't heard back from you in a while. Do you still need assistance?

    Check back and let us know! Thank you.

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello again,

    Checking in once more before this thread is closed.
    Let us know if you still need assistance.

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

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