Wells Fargo Update Error
Several attempts to update/download WFB. The only message is "an error occurred".
No Error Code.
Comments
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Hello @KernBuckle,
To better assist you, could you please provide the following details?
- Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
- Please provide the exact file path as shown in the example below.
- Please provide the exact file path as shown in the example below.
- Have you attempted any troubleshooting steps so far? If so, what were they?
- Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
- Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
- When did this issue first start occurring?
- Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
- Could you please provide a screenshot of the error message you are receiving when attempting to connect?
- If needed, please refer to this Community FAQ for instructions on how to attach a screenshot.
- Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Your answers will help us diagnose the issue more effectively.
Looking forward to your response!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 - Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
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There is NO error message. Just "an error has occurred".
Started this morning, it has worked before. I have made no changes, VPN/AV or anything else.
All other accounts download OK. It is just WFB.
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File is on my Hard Drive
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@KernBuckle Thanks for the additional details. Since we’re not seeing any specific errors on our end, we’ll need a bit more information to narrow this down.
I know you mentioned there’s no error code, but if you’re able to provide a screenshot of exactly what you’re seeing (“an error has occurred”), that would still be very helpful for us to review.
Additionally, could you clarify a couple things:
- Are you running this through One Step Update, or updating the account another way (e.g., Update Now from the account register or Online Center)?
- Is this account using Direct Connect?
Looking forward to your reply!
-Quicken Anja
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It is now working again. I made no changes to my download, so maybe it was on WFB???
Thanks for your help
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Glad to hear it’s working again, @KernBuckle! It does sound like it may have been a temporary issue on the bank’s side.
If it happens again, feel free to reach back out! Thank you.
-Quicken Anja
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Not working again. Ugh.
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I have no issues connecting/downloading from Wells Fargo Bank, so it's not the bank's servers. The first troubleshooting step I would try is Resetting the connection.
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This error is still occurring. No other Error Codes.
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Thanks RC for the tip to reset connection. It did not correct the error. Ugh
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Quicken Anja are you still investigating this issue?
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@KernBuckle Thanks for following up, and I'm sorry to hear the issue has returned.
If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first please ensure you are on the latest version of Quicken (Help > Check for updates), and save a backup file prior to performing these steps.
- Navigate to Edit
- Preferences...
- Quicken ID & Cloud accounts
- Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
- Follow the prompts to Sign Out
- Sign back in using your Quicken ID (email) and password
Let us know how it goes!
-Quicken Anja
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Hello again,
We haven't heard back from you in a while. Do you still need assistance?
Thank you!
-Quicken Anja
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Hello again,
Checking in once more before this thread is closed.
Let us know if you still need assistance.Thank you!
-Quicken Anja
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Hello again,
Due to the lack of response, I went ahead and closed this post.
If you still require assistance, please feel free to start a new post.
Thank you!
-Quicken Anja
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