BECU OL-294-A error Again
Comments
-
Thank you for the follow-up,
Thank you for trying. Unfortunately, it sounds like you won't be able to clear that CC-800 error until the connection issue with BECU is resolved.
Thank you!
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
0 -
I tried the deactivation and reactivation on all of my BECU accounts. It downloaded one of the accounts correctly but since that time it has continued to fail. The error is BECU is reporting connection issues. The associated accounts cannot update right now. We are investigating the issue.
I tried using the improve connection, but get the error OL-294-A
0 -
Hi @John Ladd,
Thank you for reaching out!
We’re aware of a connectivity issue with BECU, including the OL-294-A error you’re experiencing. An alert has been posted for this issue, and we recommend monitoring it for the latest updates. As new information becomes available, the alert will be updated accordingly:
We appreciate your patience in the meantime.
Quicken Carlos
Make sure to sign up for the email digest to see a round up of your top posts.
0 -
Honestly, BECU need to fire the IT team for this annual issue and hire some people who can actually code and fix the software. It happens each year for two months and we get no updates from BECU about progress and it appears from the customer standpoint, that there is one guy in the basement in cargo shorts trying to figure out something he doesn't understand. It shouldn't happen annually for two months at a time.
1 -
I am still seeing a general error message, but my EWC downloads have again been successful for the past 2-3 days. There were no transactions to download this morning, but there were yesterday, and they came through fine. I'm not going to try Direct Connect until I read that things are working on that front.
1 -
I heard from BECU that the error correction is in the hands of Quicken to fix. I was told there were attempts to access and manipulate account data which was being explored and had to be fixed by quicken. After repairs are accomplished, BECU will remove the block and allow access. Where does the truth lie ? I just want it fixed !
0 -
So from the beginning, this error is still happening. Is there a fix or update coming.
0 -
Hello @rdkam1,
Thank you for letting us know you're also seeing this issue. It has been reported, and our teams are working with the financial institution to resolve it. We do not have an ETA. If you haven't done so already, I recommend bookmarking the Community Alert to be notified of updates and to know when the issue is resolved.
Thank you!
(Ticket #12251443/CTP-16385)
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
0 -
Since BECU has established that the error correction is in the hands of Quicken to fix (given there have been attempts to access and manipulate account data that must be fixed by Quicken) - At a point very soon I will be requesting a partial refund on my annual Quicken subscription. The service is to get data from BECU. That is what I'm paying for, and for almost 2 months now the service has not been delivered.
3 -
Quicken Kristina - Can you give me an update on resolving the connection with BECU? I was just charged for my annual Quicken subscription and I can't use it…..Absolutely not happy right now
0 -
Thank you for your reply,
There are no new updates yet. If you haven't already done so, I recommend bookmarking the Community Alert to be notified of any updates and to know when the issue is resolved.
Thank you!
(Ticket #12251443/CTP-16385)
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
0 -
@Quicken Carlos @Quicken Alyssa @Quicken Anja @Quicken Kathryn Would you kindly tell us the nature of issue? Is it technical or is there a dispute between Quicken and BECU? The lack of transparency, at this point, is disrespectful. Please tell us the exact nature of the service failure.
Thank you.Just your friendly neighborhood student of Quicken.0 -
Hello @quidster,
Thank you for adding to this discussion.
The Open Alert contains all the information we have on this issue.
I can tell you this is a Direct Connect error, indicating that it is an issue on the bank's server. The issue was escalated internally, and I can see it is actively being worked on. Outside of that, we have no additional information available.
Hope this helps!
Quicken Alyssa
Make sure to sign up for the email digest to see a round up of your top posts.
0 -
The "Open Alert" hasn't been updated since March 9th!!!! Surely someone at BECU and someone at Quicken are in contact and can provide a meaningful update. Can't they?????
0 -
Are there any updates on this issue? After Deactivating/Reactivating all my BECU accounts they are now using Express Web Connect which seems to be working. When I try to setup Direct Connect I still get the OL-294-A error. When will this be fixed?
0 -
Hello All,
Thank you for updating this discussion with your questions and concerns.
The Alert for this issue remains open. We do not have an ETA for the resolution of this issue. Unfortunately, we do not have any additional details to share at this time.
We apologize for the inconvenience and appreciate your patience.
Thanks again!
Quicken Alyssa
Make sure to sign up for the email digest to see a round up of your top posts.
0 -
Just a bump to say that as of April 22nd, there is still no resolution to the issue. My last BECU date was in January. That's all I need to point out. The annual duel of finger pointing at twenty paces between BECU and Quicken needs to be resolved.
0 -
Thank you for updating this discussion.
Make sure you have the Open Alert bookmarked so you receive notifications about any updates or changes along the way.
Thanks again!
Quicken Alyssa
Make sure to sign up for the email digest to see a round up of your top posts.
0
