Any way to maintain preferences between software updates?

dandy48
dandy48 Quicken Windows Subscription Member ✭✭
edited April 3 in Investing (Windows)

Every update seems to change some of the preferences. Specifically, the one that bothers me the most is it often removes the Quicken toolbar. It is getting to the point where I automatically remember all the many clicks needed to reset preferences.

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  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    No, the updates are not removing the toolbar on my system, so it's something on your system. The first troubleshooting step I would take is to make sure your display resolution is set to your system's default setting.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @dandy48,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
      • Please provide the exact file path as shown in the example below. image.png
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • When did this issue first start occurring?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • dandy48
    dandy48 Quicken Windows Subscription Member ✭✭

    "C:\Program Files (x86)\Quicken\qw.exe" (Any thought of moving to a 64 bit program? Windows XP had 64 bit 20 years ago.)
    The trouble shooting steps are that the preferences remain until there is an update. Then, about a quarter of the time, the toolbar disappears. This has been occurring for years. Restore it and it is good for a few more months. Sometimes other preferences like the size of columns go to default. Again, restore them and they never change again until there is an update.

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @dandy48 A change to 64-bit would require a MASSIVE re-write, and would provide only trivial benefit.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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