Barclays Web sync and downloads do not work

gpiotrowska
gpiotrowska Quicken Windows Subscription Member
edited April 16 in Errors and Troubleshooting (Windows)

Barclays sync stopped working for me on Saturday. What is strange, if I download manually and ask Quicken to read it, Quicken does not say no transaction but rather report error reading the downloaded file.

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @gpiotrowska,

    Thank you for letting us know you're affected by these issues!

    To clarify, when you say that Barclays sync stopped working, do you mean transactions are missing/not downloading? If that is what's happening, then it's a known issue that our teams are already working to resolve. To track the status of the issue, I recommend bookmarking the Community Alert linked below. That way, you'll be notified of updates and when the issue is resolved.

    https://community.quicken.com/discussion/7972605/new-4-8-26-barclays-bank-delaware-missing-transactions

    What is the exact error you're encountering when you try to import a QFX/Web Connect file? Currently, there is a known issue with the file import also. For more details, please see this Community Alert:

    https://community.quicken.com/discussion/7972752/new-4-14-26-barclays-bank-delaware-cc-885-unable-to-import-qfx-web-connect-file

    I look forward to your reply!

    Quicken Kristina

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  • txbatman90
    txbatman90 Quicken Windows Subscription Member

    I'm having the same issue. It appears other posts about this same issue have been pulled? I haven't been able to update my Barclays since 4/3/26. I assume it's related to Barclays AA Card switching to Citibank? When I download the Quicken file from Barclays, it's erroring out and cannot be read. This has been going on for almost 2 weeks. C'mon Quicken!!! You have to get this fixed!

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @txbatman90,

    Thank you for chiming in. Those cases are still open, and our team is continuing to work toward a resolution.

    The related threads have been merged to keep everything organized:

    For future updates, please bookmark the Community Alerts shared above. We will update them as soon as new information becomes available.

    Quicken Laura

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  • papplewoods
    papplewoods Quicken Windows Subscription Member

    Yes I too am having this same issue and I did a reinstall of Quicken believing this was an issue on my end. I cannot download any transactions from Barclay. Very frustrating. Please keep us updated and fix this.

    Thanks to all that mentioned this issue.

    papplewoods

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @papplewoods you can keep being updated by following @Quicken Laura's suggestion … immediately above your post.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Detective
    Detective Quicken Mac Subscription Member ✭✭

    I have been manually entering my transactions and just now, while downloading all my accounts, those transactions were matched.

    So I think it is now working.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    We recently received word that the issue with transactions not downloading should be resolved. If your transactions still aren't downloading, please let us know!

    Hello @Detective,

    Thank you for letting us know your transactions have been downloaded!

    Thank you!

    Quicken Kristina

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  • lgestrin
    lgestrin Quicken Windows 2017 Member ✭✭
    edited April 18

    The problem is still there with Barclays Web sync. I am on Mac - I thought the problem coincided with the 8.5.2 release. I downgraded Quicken to 8.5.1 and tried to create a new account and connect to Barclays. It downloaded transactions up to 3/6/2026, but failed to get the last month's transactions. But the balance shows correctly. super frustrating. I am going to upgrade to 8.5.2.

    [Edited - Readability]

  • Dpcremin
    Dpcremin Quicken Windows Subscription Member

    I am still having the same issue. Websync and manual .QFX both no good

  • Detective
    Detective Quicken Mac Subscription Member ✭✭

    Yesterday I posted that I thought. the issue was fixed because they matched all my manually entered transactions. About a dozen of them.


    UNFORTUNATELY, that doesn't seem to be the case. I tried it today and the download did not work nor was a cleared transaction matched. Sorry!

  • BrianJones
    BrianJones Quicken Windows Subscription Member

    As of today, the issue has not been fixed for me either - either downloading through Quicken or through downloading a qfx file from barclays.

  • gsxraudio
    gsxraudio Quicken Windows Subscription Member ✭✭
    edited April 18

    As of 4/18/26 at 10:15am EST, all but (1) of my accounts downloaded into quicken.

  • Rayb84
    Rayb84 Quicken Mac Subscription Member ✭✭
    edited April 18

    my Barclays account will only download transactions into Quicken to the last statement date, 4/10. Disconnected and reconnected. Before it was 4/3. Now it’s got them to 4/10. Online balance shown on Quicken is accurate to today but transactions won’t download. Manual downloads say “financial institution is temporarily or permanently discontinued.”

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @lgestrin, @Dpcremin, @Detective, @BrianJones, & @Rayb84,

    Thank you for letting us know you're still encountering issues downloading transactions into your Barclays accounts. To help our teams investigate this issue, please navigate to Help>Report a Problem and send an updated problem report with log files attached.

    Report a problem QWin copy.png Report a Problem QMac.png

    Please post to let us know when you have sent the problem report.

    Thank you!

    Quicken Kristina

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  • Rayb84
    Rayb84 Quicken Mac Subscription Member ✭✭

    I sent a problem report through the app.

  • chestrenu
    chestrenu Quicken Windows Subscription Member ✭✭

    Still not working for me too. Balance updated and I get a pending transaction but no completed transactions ever appear.

  • debra@
    debra@ Quicken Windows Subscription Member

    April 19th, 7:55 am EST; still not fixed.

  • debra@
    debra@ Quicken Windows Subscription Member

    I just reported it as suggested above.

  • jnjaaberg
    jnjaaberg Quicken Windows Subscription Member
    edited April 19

    April 19, 7:38 a.m. CST; still not working. Hasn't worked for two weeks. Snip of error message is attached.

    Screenshot 2026-04-19 072920.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Rayb84 & @debra@,

    Thank you for sending the problem report with log files attached. It will help our teams investigate.

    Hello @chestrenu & @jnjaaberg,

    Thank you for letting us know you're also affected by this issue. To contribute to the investigation, please go to Help>Report a Problem and send a problem report with log files attached.

    Report a Problem QWin.png

    Thank you!

    Quicken Kristina

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  • chestrenu
    chestrenu Quicken Windows Subscription Member ✭✭

    I just sent you the problem report for Barclaycard not updating transactions!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Thank you for sending the problem report. I forwarded the information to our teams.

    Quicken Kristina

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  • chestrenu
    chestrenu Quicken Windows Subscription Member ✭✭

    Today I used "Barclaycard" to download and got notice at top of screen that EWC completed with date and time with balance but no transactions. I manually added missing transaction to match balance. Sent via "Help" to you this morning. Yesterday, I tried Quicken recommended "Barclay Bank Delaware" and got 2 transactions with balance but no indication that EWC completed with date and time. Sent via "Help" to you yesterday. Not sure what to use to get EWC confirmation with date and time and balance and transactions? Prior to early April, I always used "Barclaycard" with full success, when the this did not download transactions I tried using "Barclay Bank Deleware" as Quicken said "recommended". Which do we use to get EWC completed with date and time as well as balance and transactions? Guidance and help needed! This is going on way too long!

  • John D 1120
    John D 1120 Quicken Windows Subscription Member

    I updated today but Barclay Aadvantage would only load transactions through April 12, 2026. VERY FRUSTRATING!!! I agree with others that thjis has gone on way too long!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply and the updated problem report,

    https://community.quicken.com/discussion/comment/20549863#Comment_20549863

    When you say you got no indication that EWC completed with Date and Time, are you referring to the One Step Update Summary screen? What are you seeing?

    Hello @John D 1120,

    https://community.quicken.com/discussion/comment/20549890#Comment_20549890

    Thank you for letting us know you're also affected by this issue. To contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a Problem QWin.png

    Please also provide at least 3 of the transactions that should have downloaded, but didn't (Date/Payee/Amount).

    Thank you!

    Quicken Kristina

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  • Detective
    Detective Quicken Mac Subscription Member ✭✭

    I have been away for several days and made several charges on one of my Barcalys cards.

    I just performed a Quicken download for all my accounts and my two Barclay cards downloaded transactions and matched those that I had enter manually.

    Everything is up to date.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    https://community.quicken.com/discussion/comment/20550616#Comment_20550616

    I'm glad to hear it's working!

    Quicken Kristina

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  • Detective
    Detective Quicken Mac Subscription Member ✭✭

    Hi Kristina…I tried to download today and it is not work, again.

    This is weird.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the update,

    I'm sorry to hear it isn't fixed yet. When I check the ticket, the issue is still being worked on.

    Thank you!

    Quicken Kristina

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  • RSLong1957
    RSLong1957 Quicken Windows Subscription Member

    Similar issue. My Barclaycard transactions seem to stuck at 12/31/2025. Nothing has downloaded since. No errors. Download process completes cleanly.

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