cc-501 Bank of Hawaii

chashaase
chashaase Quicken Windows Subscription Member
edited 1:53PM in Errors and Troubleshooting (Windows)

I started receiving the cc-501 error on Bank of Hawaii over 2 years ago. Quicken has never resolved this and I'm more than a little frustrated! How can I get this resolved?

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @chashaase,

    Thanks for reaching out, though we're sorry to hear you've been experiencing this error for an extended period of time.

    Error CC-501 typically occurs when Quicken is unable to connect to your bank account for recent transaction information.

    For more details, you can refer to this support article.

    Next steps:

    • Wait about 24 hours and then try again.
    • If the issue persists after that time, please contact Quicken Support. Resolving this may require our agents to review logs to identify the problem and escalate it further.

    Thank you!

    -Quicken Anja
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