Very slow One Step Update and accounts not syncing with mobile [Edited]

boomer_1970 · April 20

I am beyond frustrated with Quicken. When it works, it is wonderful, but way too often it glitches.

Over the past few months, I have frequently experienced One Step Update taking several hours. I figured that part of the reason was that I was using an older PC and would frequently access the PC remotely from an iPad app. I do know that I found that the desktop folder where the file was located was being backed up to OneDrive. I moved that file directly onto the hard drive, and it seemed to help.

One issue that I was frequently having was Quicken deciding to remove the accounts I wanted to sync to mobile. I use the mobile app on my iPhone quite religiously as a record of transactions/checkbook register, etc. Frequently I would look and all of my accounts were missing from the mobile app.

About a month ago, I purchased a Surface Pro and installed Quicken onto it, and moved the file onto the tablet. Up until a week ago, it worked pretty well.

A few days ago, I made some updates, and it took the better part of a day. The next day, when I updated accounts, all of my downloaded transactions were duplicated, causing me to have to clean them up.

This morning I updated, and the transactions did not double; they tripled, so I had to clean them up. Afterward, I did a One Step Update, and it took about 6 hours. When I looked, all of the accounts to sync online had been deactivated again. I am trying to delete my cloud file now (it has been running for about 2 hours).

Is it me or others experiencing similar recurring issues?

[Edited - Readability]

NotACPA · April 20

If you're running Q Subscription, how are you still on a release (per the final line of your message) that's ancient?

And QWeb/QMobile are known to cause the types of issues that you're describing. Try turning them off, say for a week or two, and see what happens.

Quicken Kristina · April 20

Hello @boomer_1970,

Thank you for letting us know you're seeing these issues.

I think your signature line on the Community is outdated. When I checked our internal tools, it shows you're using R66.28. Is that correct? You can check which version you're using by navigating to Help>About Quicken.

As @NotACPA said, the issues you're seeing may be related to syncing with the cloud. Since you use that feature to sync with your mobile app, turning the feature off might help, but wouldn't be an optimal solution. Please provide more information to help troubleshoot the issues:

You mentioned this has been happening over the course of several months. Do you recall when it started?
Do you sync to the Quicken Cloud when you run One Step Update?
- You can check this on the One Step Update Settings screen.
- If you do sync to the cloud, try unselecting that option and confirm if that allows One Step Update to finish faster.
If you sync to the cloud without running One Step Update (Mobile tab, Sync Now button), is it still super slow?

You mentioned that your downloaded transactions starting duplicating. To clarify, is this happening in the mobile app, the desktop app, or both? Is this affecting all of your accounts? Which financial institution(s) are the affected accounts with?

I look forward to your reply!

boomer_1970 · April 20

Thank you. I did not realize that my signature was outdated. I am on Quicken Deluxe R66.28 Build 27.1.66.28.

This started sometime in the fall. I have tried turning the cloud off and it is sometimes better.

The issues with duplication occur in the desktop app and affected all of the accounts that I updated over the past 2-3 days. They were Bank of America, Capital One and American Express.

I mainly use the mobile app on my phone to enter transactions on the fly or check balances from my last desktop refresh.

I did try syncing with the cloud without updating the one step update and it ran for about 4 hours until I killed it using task manager.

I will disable the cloud for now and try running just on desktop to see if that improves things.

Quicken Kristina · April 21

Thank you for your reply,

Please let us know how it goes!

boomer_1970 · April 23

I have disabled cloud sync and things have been going ok the past few days so far (fingers crossed!)>

I did notice that I had 3 cloud profiles so perhaps that was part of the issue? I deleted them and will just have one when I wade back into synching with the cloud probably sometime next week.

Quicken Kristina · April 24

Thank you for the follow-up,

I'm glad to hear that it's been working with the cloud sync disabled.

It is possible that deleting those extra profiles will help. Typically, if sync is turned on, you'll have one cloud profile per Quicken file you use. Those extra profiles were probably associated with older files.

Please let us know if the issues return when you turn sync back on.

Quicken Kristina · May 10

Hello @boomer_1970,

We haven't heard back from you in a while. Did the issue return once sync was turned on?

Check back and let us know! Thank you.

Very slow One Step Update and accounts not syncing with mobile [Edited]

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