cannot reconcile after update with citi card
I can update but I have to restart Quicken so I can reconcile. There should be a gear icon above the "+" sign. Second picture is what I should see.
Comments
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Hello @marysews,
Thank you for reaching out! To help troubleshoot, please provide more information:
- When did this issue start?
- How often does this issue happen?
- Does restarting Quicken reliably correct it?
- Is there anything that triggers this behavior?
I look forward to your response!
Quicken Kristina
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@marysews it sounds like you are experiencing the same problem described in this recent post:
Quicken user since Q1999. Currently using QW2017.
Questions? Check out the Quicken Windows FAQ list0 -
My problem has disappeared. As I recall the black line was the result of an 'announcement' from Quicken and the problem went away after restarting
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Hello @acs2,
Thank you for letting us know that you also saw this issue and that it was resolved by restarting! To clarify, did you restart the program, your computer, or both?
I look forward to your response!
Quicken Kristina
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Its been awhile but just the program as I recall
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Thank you for clarifying,
Hopefully, this information will help others encountering this issue!
Thank you!
Quicken Kristina
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- When did this issue start? March 7 or 14
- How often does this issue happen? Every time I do an "Update Now"
- Does restarting Quicken reliably correct it? The only way it gets fixed is with a restart.
- Is there anything that triggers this behavior? "Update Now"
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Thank you for your reply,
Did the issue start after a program or computer update? Were there any recent changes to your computer's display settings? Are your display/graphics drivers up to date?
To troubleshoot for a possible program issue, I recommend manually reinstalling the most recent update patch. To download and install the patch, please use this article:
Please let me know how it goes!
Quicken Kristina
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Hello @marysews,
We haven't heard back from you in a while. Do you still need assistance?
Check back and let us know! Thank you.
Quicken Kristina
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Hello again,
Checking in once more before this thread is closed.
Let us know if you still need assistance.Thank you!
Quicken Kristina
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yes go ahead and close this
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