I think I got scammed

MEFROMIOWA
MEFROMIOWA Quicken Mac Subscription Member ✭✭

Today my quicken failed to connect to the bank. So I looked up a support number: [scam number]

They said they provided support for quicken. loaded something they could control my mac and eventually after re connection to the bank accounts. They asked me for the check to be scanned and a picture sent, later to have a real check sent. The cost $599.99.

This didn't sound right and so far I have done the following. Changed the passwords on the bank access and all accounts on Quicken app. I sent a text on the bank site that the check was to be canceled as it was attached to an email.

The tech attached this on my computer:

Quicken assistance by E-Sol

TECHNICAL DEPT +1[more scam numbers](Toll Free)

WORKING TIME : 9:00 AM TO 6:00 PM EST (MONDAY TO FRIDAY)

Agent - Dipankar Ext No - 104

Manager - Rishi (107 )

and

E Solution LLC

599.99

PO BOX 493, Lakeport, California, 95453

[scam email]

For the cost and all that, they said it was the charge for fixing my computer.

I did a virus scan on the mac as well, deleted any software added and as I mentioned, changed passwords right away, both on the mac quicken and with the bank.

Comments

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Yes, you got scammed. Quicken does NOT charge for help. REAL Quicken support can be found at this link:

    https://www.quicken.com/support#contact-support

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • MEFROMIOWA
    MEFROMIOWA Quicken Mac Subscription Member ✭✭

    I changed all passwords on all accounts at the bank and quicken. ran a full virus/trojan scan, and paid what I owed with a cashiers check.

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited May 6

    Expensive lesson. Hopefully, it will save others a bit of cash. And, I edited your post to remove that scam info.

    DON'T EVER GOOGLE "QUICKEN SUPPORT". The odds of such results being scams approaches 100%. Use the link at the top of this forum.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • BK
    BK Quicken Windows Subscription Member ✭✭✭✭

    What do you mean by "paid what I owed with a cashiers check"? You don't owe the scammers anything.

    - Q Win Deluxe user since 2010, US Subscription
    - I don't use Cloud Sync, Mobile & Web, Bill Pay

  • xingeranium
    xingeranium Quicken Mac Subscription Member ✭✭

    Thanks for sharing. It happens. I hope you don't get hassled any further. I uploaded your first post to duck.ai (anonymous and private) and asked for followup steps. Here's its response:

    Good steps so far. Next actions (prioritize):

    1. Contact your bank immediately by phone using the number on their official website or your statement. Tell them you may have been scammed, confirm the check was canceled, and ask them to:
      • Put a fraud/security alert on the account.
      • Reverse or block any unauthorized transactions.
      • Freeze or close the account and issue a new account number and debit/ATM card if any credentials were exposed.
    2. Contact Quicken support using contact info from Quicken’s official site and explain the incident. Ask whether any changes were made to your Quicken account, and request steps to secure or restore it.
    3. Report the fraudulent charge(s):
      • If the $599.99 was charged to a card, dispute it with the card issuer immediately.
      • If paid by bank transfer or check, tell the bank and request a stop/payment reversal if possible.
    4. Scan for and remove remote-access software and malware:
      • Check for and uninstall remote-access apps you didn’t install (e.g., AnyDesk, TeamViewer, LogMeIn, Bomgar, Chrome Remote Desktop).
      • Run a full macOS anti-malware scan with a reputable mac scanner (Malwarebytes for Mac or similar).
      • If you’re unsure what was changed, consider restoring from a known-good Time Machine backup or reinstalling macOS.
    5. Revoke remote-access and credentials:
      • Change passwords again for bank, Quicken, email, and any other sensitive accounts—use strong, unique passwords.
      • Enable two-factor authentication (2FA) on all accounts that support it; prefer an authenticator app or hardware key over SMS.
      • Check and remove any unknown user accounts or new admin accounts on the Mac.
    6. Check for identity theft or account takeover signs:
      • Review recent bank and credit-card statements and Quicken transaction history for unauthorized activity.
      • Set up bank/credit alerts for large transactions.
      • Consider placing a fraud alert or credit freeze with major credit bureaus if personal info (SSN, drivers license, full name + DOB) was exposed.
    7. Preserve evidence and report the scam:
      • Save screenshots, email/text messages, receipts, and any remote-access logs.
      • Report to your local police (file a report) and get a copy — useful for disputes and chargebacks.
      • Report to appropriate authorities: in the U.S., file a complaint with the FTC (IdentityTheft.gov/complaint) and report to the Internet Crime Complaint Center (IC3) at www.ic3.gov.
      • If paid by credit card, report to the card issuer as fraud and ask for a chargeback.
    8. Monitor and follow up:
      • Monitor accounts and credit reports for at least 12 months.
      • Check Quicken for any linked financial institutions or third-party apps that weren’t authorized and remove them.
      • If you shared sensitive documents (checks, scanned ID), contact any institutions on those documents to notify them and request extra monitoring.
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @MEFROMIOWA,

    I’m very sorry this happened to you, and I appreciate you taking the time to share your experience so other users can be aware of these scams.

    Based on what you described, this does appear to have been a third-party scam impersonating Quicken Support. Quicken does not charge one-time “computer repair” fees like the one you described, and official support should only be contacted through the official Quicken website.

    It’s good that you already changed your passwords, contacted your bank, removed the software, and ran security scans. Those were important first steps.

    Please also send all information you have regarding the scammers to spoof@quicken.com. This includes any phone numbers, email addresses, screenshots, payment details, invoices, remote access software names, and any other information related to the interaction. Our fraud/security teams monitor that mailbox and use those reports to help investigate and take action where possible.

    We also recommend continuing to monitor your financial accounts closely for any unauthorized activity.

    Thank you again for reporting this, and we hope everything remains secure moving forward!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.