OL-292-B - Multiple Financial Institutions (Edited)

aodcap
aodcap Quicken Mac 2017 Member ✭✭
edited May 12 in Errors and Troubleshooting (Mac)

Any one else having the same experience with Quicken updates failing with American Funds. It worked last Friday. My hunch is work was done last weekend which broke it. I contacted AF and they said the issue was on Quicken's side. Any one else experiencing this issue?

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  • gtgerbo
    gtgerbo Quicken Windows Subscription Member ✭✭✭
    edited May 11

    I started encountering this issue this morning. I'm getting the OL-292-B error for 1 account - Fund 07.

    image.png
  • hoyski
    hoyski Member ✭✭

    I don't have any advice to give, unfortunately, but wanted to reply that I'm also having the exact same problem with all of my Capital Group/American Funds accounts

  • Mike24
    Mike24 Member ✭✭
    edited May 12

    I'm having the same issue with my American Funds and Janus Funds accounts! For some reason I'm not getting any error codes. The updates says the updates failed!

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited May 12

    Hi All,

    Thanks for reaching out to the Quicken Community, for bringing this to our attention, and for sharing the screenshot of the error.

    I recommend uploading the logs via Help > Report a Problem and also sharing the troubleshooting steps you have taken so far, if any.

    Report a problem.png

    Please let me know once you’ve uploaded them so I can create an investigation ticket.

    I look forward to your reply!

    Quicken Carlos

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  • jjurbanavage
    jjurbanavage Quicken Windows Subscription Member ✭✭

    I am having the same issues while updating my Lincoln Financial 401k and two IRAs for JP Morgan.

  • gtgerbo
    gtgerbo Quicken Windows Subscription Member ✭✭✭

    Quicken Carlos

    As requested, error report submitted moments ago.

  • jjurbanavage
    jjurbanavage Quicken Windows Subscription Member ✭✭

    I reported the problem and uploaded the logs for the issues with Lincoln Financial and JP Morgan.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi All,

    Thanks for sending the reports.

    I have added the information to the ticket. The investigation ticket reference is CBT-1135.

    This issue has been escalated internally. As soon as we receive any updates, we will share them here in the community.

    We apologize for the inconvenience this has caused.

    [CBT-1135]

    Quicken Carlos

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  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi All,

    For users encountering the OL-292-B error with Capital Group – American Funds, our support team has confirmed that this issue is related to the current alert for Capital Group - American Funds.

    I recommend monitoring the alert, as it will be updated as soon as new information becomes available.

    https://community.quicken.com/discussion/7973465/new-5-12-26-capital-group-american-funds-ofx-16503

    Thank you!

    Quicken Carlos

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  • Fern890
    Fern890 Member ✭✭✭

    Also having this issues with the same error code for my Janus Henderson funds.

  • Janet@51
    Janet@51 Quicken Windows 2017 Member

    I'm having the same problem with Lincoln Financial 403b. I did send the error report.

  • algee99
    algee99 Quicken Windows Subscription Member ✭✭✭

    Having the same error OL-292-B with Oakmark Funds.

    We've been having connectivity issues with Oakmark and Janus funds since November, 2025.

    https://community.quicken.com/discussion/7968616/oakmark-funds-janus-transaction-download-issues-with-password-edited

    It started working again, for a while, with the latest Quicken release, but now a lot of Direct Connect financial institutions are having issues. The only direct connect institution I have a problem with is Oakmark Funds, but others on the above referenced discussion (page 7) are seeing issues with multiple DC accounts.

  • Paul V
    Paul V Member ✭✭✭

    Same problem on Columbia Threadneedle.

  • coppelldave
    coppelldave Quicken Windows Subscription Member ✭✭

    I'm having the same trouble with Columbia Threadneedle and get OL-292-B also.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @Paul V and @coppelldave ,

    Thanks for letting me know that you’re experiencing this issue and for sending the logs.

    I’ve added the information to ticket CTP-17282.

    [CTP-17282]

    Quicken Carlos

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  • algee99
    algee99 Quicken Windows Subscription Member ✭✭✭

    It's working for me this morning, no OL-292-B error downloading transactions from Oakmark Funds.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited May 14

    Hi @algee99,

    Thanks for updating the thread!

    I’m glad to hear that everything is working as expected for you. There is a Community Alert, so I recommend monitoring how it goes. If you encounter the same error, please refer to the alert, as it will be updated as new information becomes available.

    Thank you!

    Quicken Carlos

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  • Fern890
    Fern890 Member ✭✭✭

    Yes….Back and running with no issues. Had disconnected the Janus accounts three days ago due to the Quicken error code OL-292-B and wasn't able to reconnect the accounts on that day.

    Tried this moring to reconnect the accounts again and they seem to be working with no issues. keep our fingers crossed!

  • jjurbanavage
    jjurbanavage Quicken Windows Subscription Member ✭✭

    My Lincoln Financial 401k and JP Morgan issues have also been resolved.

    Thanks!

  • Paul V
    Paul V Member ✭✭✭

    Columbia Threadneedle is now working. Thanks.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi All,

    Thanks for letting us know that it is working as expected. I recommend monitoring how the connection goes. If you encounter the same error, please let us know.

    We’re happy to help!

    Quicken Carlos

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