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Posting investment income in an investment account and trying to transfer these earnings to my check

unknown

I am currently posting dividends, short term cap gains and long term cap gains in an investment account as income (not reinvested) and trying to transfer these earnings to my checking account in the same box. I indicate my checking account as the "Transfer Account"; however, when the money is moved to my checking account, it goes in as a deposit, but is instead SUBTRACTED from my total checking account balance. What's happening here?

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NotACPA

Can you post some images of what you're seeing?

Also, what Q product are you running? What Build/Release of the product?

What column is your checking account sorted on? Is the account overdrawn (ignoring these transactions)?

unknown

Running Windows version R11.20. The checking account is sorted on ascending date. The latest date is at the bottom of the screen. You'll also notice that it doesn't even do the math right. Ugh...

Image httpsd2r1vs3d9006apcloudfrontnets3_images1752031RackMultipart20180915-96812-1qhamjd-DIVIDEND_inlinejpg1537036560

Frustrating...

Image httpsd2r1vs3d9006apcloudfrontnets3_images1752030RackMultipart20180915-14945-zrxt37-DIVIDEND_TRANSFER_RESULT_inlinejpg1537036523

mshiggins

It sounds like you are having the problem discussed here:

https://getsatisfaction.com/quickenco...

unknown

That is the problem, and it hasn't been resolved by the latest update. Any idea when this may get resolved?

mshiggins

That is the problem, and it hasn't been resolved by the latest update. Any idea when this may get resolved?

Patch 12.15 is in staged release. Not sure what all the fixes are yet:

https://getsatisfaction.com/quickenco...

splasher

@Jim Nelli

In the future to make things easier, Windows has a program called Snipping Tool in the Windows Accessories section that will make taking a screenshot simple. Much easier than taking a picture and having to transfer it to your computer.

Jim_Harman

None of the payments or deposits in the checking account appear to be affecting the balance correctly. Does exiting and restarting Quicken or re-sorting the register correct the balance as described in the linked discussion?

splasher

None of the payments or deposits in the checking account appear to be affecting the balance correctly. Does exiting and restarting Quicken or re-sorting the register correct the balance as described in the linked discussion?

Good eye Jim.

The difference between the first two lines in the screenshot is $579.15 which is the amount of the first FUTURE transaction (a debit). The diff between line 2 & 3 is the amount of the second FUTURE transaction.

It is as if the balance column was not recalculated after the two transactions were entered.

Jim_Harman

Also, do you have any filter set on the transactions in the checking register? Click the Reset button next to the selection boxes at the top to be sure.

Jim_Harman

None of the payments or deposits in the checking account appear to be affecting the balance correctly. Does exiting and restarting Quicken or re-sorting the register correct the balance as described in the linked discussion?

@Jim Nelli,

Does re-sorting the register fix it?

Jim_Harman

OK, I see this too:

--Look at the receiving account's register and observe all is OK

-- Enter a DivX to that account on a date earlier than the last transaction in the register.

-- Look again at the receiving register. The DivX is there BUT THE BALANCE COLUMN IS NOT UPDATED

-- Re-sort the receiving register (click twice on the Date header for example) and the problem is fixed.

SAD!

unknown

None of the payments or deposits in the checking account appear to be affecting the balance correctly. Does exiting and restarting Quicken or re-sorting the register correct the balance as described in the linked discussion?

YES, RESORTING THE CHECKING REGISTER FROM ASCENDING DATE TO DESCENDING DATE AND BACK AGAIN DOES WORK.

unknown

Lots of workarounds for a simple transaction...

Quicken_Tyka

Hey Everyone,

Thank you for taking the time to come to the Community and give us this feedback.

The behavior that you are seeing is a bug and has been reported to our development team and they are working to correct the issue.

In the meantime, sorting the register or closing and reopening should correct the balance in the register.

Thank you for your patience, we currently don't have an ETA but are working quickly to get this resolved.

-Quicken Tyka

A-0302

q_lurker

Hey Everyone,

Thank you for taking the time to come to the Community and give us this feedback.

The behavior that you are seeing is a bug and has been reported to our development team and they are working to correct the issue.

In the meantime, sorting the register or closing and reopening should correct the balance in the register.

Thank you for your patience, we currently don't have an ETA but are working quickly to get this resolved.

-Quicken Tyka

A-0302

@Quicken Tyka: Then shouldn't this discussion also now be under "Known Product Issues"?