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Cannot open data file

hehaller

I just downloaded the latest version of Quicken for Mac. When I try to load my data file, I get this message: "An error occurred while preparing the file to be imported." How can I resolve this "problem?"

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Accepted answers

Quicken_Tyka

Hello Hehaller, and anyone who comes across the thread with a similar question.

If the file can't be imported into the new program or opened by the 2007 program, the only option left is to find a back up copy of the file or restore a copy of the file from Time Machine.

The file will need to be from a time when the file was last able to open. For steps on using Time Machine please see: https://support.apple.com/en-us/HT209152

-Quicken Tyka

All comments

hehaller

The data file was created with the 2007 version of Quicken.

smayer97

BTW, for step 1, you have to open the Account list FIRST before pressing CMD-OP-B to reindex the file. Otherwise, nothing happens.

hehaller

My user account is the first time I ever opened a user account, so the answer to the first question is no.
Regarding suggestion (1): QM07 will not open the data file.
Tried suggestion (2) but got the same error message as before.

hehaller

smayer97: I don't know what you mean by the "account list."

hehaller

Here is my screen shot:

Image: https://us.v-cdn.net/6031128/uploads/editor/5h/f7r7wiegineb.png

John_in_NC

If 2007 can't open the file, then newer versions won't, either.

You can try these older instructions when you are unable to open a file:

https://www.quicken.com/support/message-when-opening-quicken-mac-unable-open-file

If you can then open the file in 2007, you can retry the import into the newer version of Quicken for Mac.

While I am hopeful the above works, there is also a good chance that your file is corrupt. I hope you have a backup.

hehaller

Thank you everyone who offered suggestions. None have worked so far, so I will contact support tomorrow.

smayer97

RickO said:

@smayer97... I've seen this mentioned before, but for me, I have never had to have the account list open in order to reindex. But it can't hurt.

Just tried it and you are correct. It seems that this must have been changed at some point and I simply never noticed. So, in Qm2007 v16.2.4, there is no longer a need to have the Account list open. Learned something new today.

Of course, this does not help the OP since @hehaller cannot open the file $:\$

Quicken_Tyka

hehaller

That worked! Thank you!

Quicken_Tyka

Glad to hear that resolved your problem! Thank goodness for Time Machine!

-Quicken Tyka