Cannot open data file

I just downloaded the latest version of Quicken for Mac.  When I try to load my data file, I get this message: "An error occurred while preparing the file to be imported."  How can I resolve this "problem?"

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  • Quicken Mac 2017 Member
    The data file was created with the 2007 version of Quicken.

  • Quicken Mac Other SuperUser ✭✭✭✭✭
    BTW, for step 1, you have to open the Account list FIRST before pressing CMD-OP-B to reindex the file. Otherwise, nothing happens. ;)

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  • Quicken Mac 2017 Member
    My user account is the first time I ever opened a user account, so the answer to the first question is no.
    Regarding suggestion (1):  QM07 will not open the data file.
    Tried suggestion (2) but got the same error message as before.

  • Quicken Mac 2017 Member
    smayer97:  I don't know what you mean by the "account list."  

  • Quicken Mac 2017 Member
    Here is my screen shot:
  • Quicken Mac Subscription SuperUser, Mac Beta Beta
    edited April 2019
    If 2007 can't open the file, then newer versions won't, either.

    You can try these older instructions when you are unable to open a file:

    https://www.quicken.com/support/message-when-opening-quicken-mac-unable-open-file

    If you can then open the file in 2007, you can retry the import into the newer version of Quicken for Mac.

    While I am hopeful the above works, there is also a good chance that your file is corrupt. I hope you have a backup.
  • Quicken Mac 2017 Member
    Thank you everyone who offered suggestions.  None have worked so far, so I will contact support tomorrow.
  • Quicken Mac Other SuperUser ✭✭✭✭✭
    RickO said:
    @smayer97... I've seen this mentioned before, but for me, I have never had to have the account list open in order to reindex. But it can't hurt.

    Just tried it and you are correct. It seems that this must have been changed at some point and I simply never noticed. So, in Qm2007 v16.2.4, there is no longer a need to have the Account list open. Learned something new today.

    Of course, this does not help the OP since @hehaller cannot open the file :\

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  • Quicken Mac 2017 Member
    That worked!  Thank you!

  • Alumni ✭✭✭✭
    edited April 2019
    Glad to hear that resolved your problem! Thank goodness for Time Machine! :)

    -Quicken Tyka
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