Cannot open data file
Best Answer
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Hello Hehaller, and anyone who comes across the thread with a similar question.
If the file can't be imported into the new program or opened by the 2007 program, the only option left is to find a back up copy of the file or restore a copy of the file from Time Machine.
The file will need to be from a time when the file was last able to open. For steps on using Time Machine please see: https://support.apple.com/en-us/HT209152
-Quicken Tyka~~~***~~~5
Answers
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The data file was created with the 2007 version of Quicken.
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BTW, for step 1, you have to open the Account list FIRST before pressing CMD-OP-B to reindex the file. Otherwise, nothing happens.
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(Canadian user since '92, STILL using QM2007)
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My user account is the first time I ever opened a user account, so the answer to the first question is no.
Regarding suggestion (1): QM07 will not open the data file.
Tried suggestion (2) but got the same error message as before.
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smayer97: I don't know what you mean by the "account list."
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Here is my screen shot:
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If 2007 can't open the file, then newer versions won't, either.
You can try these older instructions when you are unable to open a file:
https://www.quicken.com/support/message-when-opening-quicken-mac-unable-open-file
If you can then open the file in 2007, you can retry the import into the newer version of Quicken for Mac.
While I am hopeful the above works, there is also a good chance that your file is corrupt. I hope you have a backup.0 -
Thank you everyone who offered suggestions. None have worked so far, so I will contact support tomorrow.0
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Just tried it and you are correct. It seems that this must have been changed at some point and I simply never noticed. So, in Qm2007 v16.2.4, there is no longer a need to have the Account list open. Learned something new today.RickO said:@smayer97... I've seen this mentioned before, but for me, I have never had to have the account list open in order to reindex. But it can't hurt.
Of course, this does not help the OP since @hehaller cannot open the file![:\](https://community.quicken.com/resources/emoji/confused.png ":\")
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(Canadian user since '92, STILL using QM2007)
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Hello Hehaller, and anyone who comes across the thread with a similar question.
If the file can't be imported into the new program or opened by the 2007 program, the only option left is to find a back up copy of the file or restore a copy of the file from Time Machine.
The file will need to be from a time when the file was last able to open. For steps on using Time Machine please see: https://support.apple.com/en-us/HT209152
-Quicken Tyka~~~***~~~5 -
That worked! Thank you!
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Glad to hear that resolved your problem! Thank goodness for Time Machine!
-Quicken Tyka~~~***~~~0
