Cannot open data file
Best Answer
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Hello Hehaller, and anyone who comes across the thread with a similar question.
If the file can't be imported into the new program or opened by the 2007 program, the only option left is to find a back up copy of the file or restore a copy of the file from Time Machine.
The file will need to be from a time when the file was last able to open. For steps on using Time Machine please see: https://support.apple.com/en-us/HT209152
-Quicken Tyka~~~***~~~5
Answers
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Was this file created/used in the same user account that you are logged into now?Quicken Mac Subscription; Quicken Mac user since the early 90s0
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The data file was created with the 2007 version of Quicken.
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Okay, but you didn't answer my question.
In any case, you might want to try one of these:
1. Assuming you still can run QM07: Open the QM07 file with QM07. Type Command+Option+B on the keyboard to reindex it. Quit QM07 then try to import into QM19.
2. Compress the original QM07 file. Move the original to the trash. Unzip the compressed copy and then try to import that into QM19.Quicken Mac Subscription; Quicken Mac user since the early 90s0 -
BTW, for step 1, you have to open the Account list FIRST before pressing CMD-OP-B to reindex the file. Otherwise, nothing happens.
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(Canadian user since '92, STILL using QM2007)1 -
My user account is the first time I ever opened a user account, so the answer to the first question is no.
Regarding suggestion (1): QM07 will not open the data file.
Tried suggestion (2) but got the same error message as before.
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smayer97: I don't know what you mean by the "account list."
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@hehaller... The Account List is opened in QM07 from menu Lists > Accounts.
@smayer97... I've seen this mentioned before, but for me, I have never had to have the account list open in order to reindex. But it can't hurt.
@hehaller ... If QM07 will not open the file, then you can't open the account list anyway. Please post a screenshot of any error message you get when trying to open the file in QM07. Do you have any backups that you can try?
Quicken Mac Subscription; Quicken Mac user since the early 90s0 -
Here is my screen shot:0
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I'm afraid I don't have any more ideas. Perhaps someone who's a more current user of QM07 will. If not, I'd suggest you contact support and explain that you're trying to migrate your file into the new Quicken you purchased and see if they can help. To contact support, click Help at the top of this page and scroll down to the blue banner.Quicken Mac Subscription; Quicken Mac user since the early 90s0
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If 2007 can't open the file, then newer versions won't, either.
You can try these older instructions when you are unable to open a file:
https://www.quicken.com/support/message-when-opening-quicken-mac-unable-open-file
If you can then open the file in 2007, you can retry the import into the newer version of Quicken for Mac.
While I am hopeful the above works, there is also a good chance that your file is corrupt. I hope you have a backup.0 -
Thank you everyone who offered suggestions. None have worked so far, so I will contact support tomorrow.0
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RickO said:@smayer97... I've seen this mentioned before, but for me, I have never had to have the account list open in order to reindex. But it can't hurt.
Of course, this does not help the OP since @hehaller cannot open the fileHave Questions? Help Guide for Quicken for Mac
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(Canadian user since '92, STILL using QM2007)1 -
Hello Hehaller, and anyone who comes across the thread with a similar question.
If the file can't be imported into the new program or opened by the 2007 program, the only option left is to find a back up copy of the file or restore a copy of the file from Time Machine.
The file will need to be from a time when the file was last able to open. For steps on using Time Machine please see: https://support.apple.com/en-us/HT209152
-Quicken Tyka~~~***~~~5 -
That worked! Thank you!
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Glad to hear that resolved your problem! Thank goodness for Time Machine!
-Quicken Tyka~~~***~~~0