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Random transactions disappear from previously reconciled months

Over time we have had some sparatic issues with previously reconciled transactions are disappearing in Quicken for Mac, but over the last 6 months to a year it has really gotten out of hand. Every time my partner reconciles her accounts there are transactions missing from months that had previously reconciled. We have contacted technical support a few times and they always brush it off as bad data downloads, with no explanation of why the downloads would effect prior months. Can anyone explain this?

We are running the most current subscription Quicken on a MacOS and are always good about updating when notified.

This causes us a lot of wasted time. Any insights would be greatly appreciated

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