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Support link flagged by Norton as dangerous

Eroach

I tried to go online with a Quicken support tech but when I clicked on the hyperlink my Norton Anti-Virus blocked my access and indicated it was a dangerous link/site. It was fine a day or two ago

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Accepted answers

GeoffG

Then it is a false positive.

All comments

GeoffG

There is only one official support site available for Quicken. Do not use Google search.

Official Quicken® Support - Phone, Chat, or Community

smayer97

It is possible you were NOT dealing with official Quicken Support.
To protect yourself from false Quicken contact info, read this:
The ONLY Official Quicken Support can be reached for FREE via chat or phone.

Eroach

I tried to open the link through my Quicken menu

Eroach

smayer97 I just tried to use the support chat feature using the link you provided, Norton flagged it

GeoffG

Then it is a false positive.

JustMeHere

Eroach said:

I tried to open the link through my Quicken menu

What version of Quicken?

One thing I have seen in the past is that old versions of Quicken have menu items that point to the Intuit web site, and the links don't exist and as such you thrown out to some other "search"/fail.

Ps56k2

Eroach said:

I tried to open the link through my Quicken menu

Just tried.... clicking on the Quicken --> Help --> Quicken Support -
takes you to the Quicken.com website -
and if you scroll down to the CHAT and click -
you do wind up at the link that Norton is showing - "mypurecloud" -

SO... as mentioned above - a false / positive -

Image: https://us.v-cdn.net/6031128/uploads/editor/j6/shdxqpwkuu1n.jpg

Eroach

But I am not using an old version of Quicken, I just downloaded the latest version this week.

Ps56k2

It's a false positive - the link is from the Quicken website - it's not even from your Quicken software... which merely pointed to the Quicken.com website -

q_lurker

@Eroach -- I suggest you have Norton run a full scan on your system. There is no way a link within the Quicken program points to the "mypurecloud" site that Norton is blocking. I am suspicious that some malware in your system is redirecting the link (in some fashion beyond my pay-grade).

NotACPA

q_lurker said:

@Eroach -- I suggest you have Norton run a full scan on your system. There is no way a link within the Quicken program points to the "mypurecloud" site that Norton is blocking. I am suspicious that some malware in your system is redirecting the link (in some fashion beyond my pay-grade).

EXCELLENT Thought!

Ps56k2

As I mentioned above -

It's a false positive - the link is from the Quicken.com website -
it's not even from your Quicken software...
The hotlink merely points to the Quicken.com website -and pulls up the CHAT link -

q_lurker

Following the comments from @ps56k, I am seeing the same sort of link. Starting simply from my browser and the quicken.com website, when I get far enough along going to Chat, I eventually get taken to the mypurecloud site. It appears to be a valid Chat-space connection. I am agreeing that it is likely a false positive from Norton.