Can't get dropbox code for 5gb

I follow the instructions to get the free 5gb but on the account page is says to click on the "plan Detail". there is no plan detail, it just shows my subscription plan.

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Answers

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you haven't already, you may want to review: https://www.quicken.com/support/how-redeem-your-free-5gb-dropbox-offer
  • captjackny
    captjackny Member
    Thanks, I did read that. Problem when it says scroll down to the plan detail section, I have no plan detail section. It just shows what my subscription is with nothing else.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @captjackny

    Thank you for the response and for providing additional details.

    If the Dropbox code is not listed in your account at Quicken.com, you will need to contact support directly for assistance.

    Support has the tools to provide the Dropbox code if it is unavailable from the account page.

    https://www.quicken.com/support#contact-support

    Please note, that support hours have temporarily changed.

    Quicken Phone and Chat Support will be available from 8 am to 5 pm Monday through Friday (PDT).

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • aalexorr
    aalexorr Member ✭✭
    My extra space with Dropbox is gone. I recently renewed Quicken but didn’t receive any new Dropbox coupon codes. Do I need to ask Quicken Support for a new one?

    Getting in touch with them now is nearly impossible.

    Thanks!
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    thecreator - User of Quicken Subscription R34.24  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 21390.2025
                       Windows 11 Pro 64-Bit Build 22000.100
    also            Windows 10 Pro 64-Bit Build 19043.1110



    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • aalexorr
    aalexorr Member ✭✭
    Thanks — I prefer email or chat but will try that number when I get a chance. Due to the world’s current situation it seems that all support centers have extremely long hold times.
  • aalexorr
    aalexorr Member ✭✭
    Thanks - tried that, but it just reveals previously used codes that no longer work.
  • boomer_1970
    boomer_1970 Member ✭✭
    Tried online chat with Support and was told "Unfortunately we do not have a step to be able to advise if it is showing that the code is already used."

    I guess no dropbox for me!
    _________________________________________________
    Using Quicken 2020 R26.15 USA
    WIN 10 PRO x64 Version 1909 Build 18363.778
  • Quicken_Natalie
    Quicken_Natalie Moderator mod
    edited March 2020
    Hello @Dead,

    I have sent you a message to your Community Inbox requesting more information.

    To navigate to your Community Inbox, please scroll to the top of this page and click on the "Inbox" icon in the upper right.



    Thank you,

    Quicken Natalie

     
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