Is Bill Manager working for Quicken for Windows?

okrent

I'm trying to set it up, yet when I try to enter an online payee I keep getting the message, "Unable to add online bills at this moment." And when I search for "Bill Manager" in the community area at quicken.com, I get the message "Something has gone wrong. We've run into a problem and are unable to handle this request right now." This has been going on for three days. Anyone have any ideas?

Quicken Anja

Hello @okrent,

Thank you for reaching out to the Community regarding your issue and sorry to hear that you're experiencing this.

Being that the issue you are experiencing can have multiple causes-- I recommend reaching out to Quicken Support instead as you may need extensive troubleshooting done in order to have this successfully resolved.

-Quicken Anja

Quicken Support Current Hours of Operation:
8:00 am to 5:00 pm PDT

• Quicken Phone Support - Monday through Friday
• Quicken Chat Support - 7 days a week

Quicken_Natalie

Hello @okrent,

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

What version/release of Quicken are you using? You can find that by going to Quicken>About Quicken. Also, please see this FAQ for details on adding more information to your post so that other Community members are best able to assist you.

To better understand the issue, are you attempting to add an Online Biller to track in Quicken, or pay a bill in Quicken using Quick Pay or Check Pay?

Please let us know!

-Quicken Natalie

okrent

I'm using R25.21, Quicken Premiere for Mac, 2020

I'm simply trying to start using Bill Manager, which the instructions tell me I should do by adding on Online Biller - that's when I get the "Unable to add online bills at this moment" message.

Chris_QPW

Why do you keep referring to Mac?

R25.21 is a Windows version.  Are you running the Windows version in something like Parallels?

okrent

My mistake; running Windows version in Parallels. Apologies

Quicken Anja

Hello @okrent,

Thank you for reaching out to the Community regarding your issue and sorry to hear that you're experiencing this.

Being that the issue you are experiencing can have multiple causes-- I recommend reaching out to Quicken Support instead as you may need extensive troubleshooting done in order to have this successfully resolved.

-Quicken Anja

Quicken Support Current Hours of Operation:
8:00 am to 5:00 pm PDT

• Quicken Phone Support - Monday through Friday
• Quicken Chat Support - 7 days a week