First make sure you are sorted in Date order with the newest date at the bottom. If you are not then click the DATE Column heading to sort.
Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening. Or maybe you are missing some charges?
If the balance is in Black, it means you have a credit on the card. Like if you overpaid the bill or got a refund for something you returned. When you enter a charge it will reduce (decrease) the credit you have available on it. And a payment will increase the balance.
Also make sure you have the right starting balance. If it's zero you might need to add a beginning balance for when you started the account in Quicken.
The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.
See this for more info.....
I'm staying on Quicken 2013 Premier for Windows.
a picture is worth a thousand words …
Can you please capture one or more images of the parts of your Quicken window(*)
showing the issue, sensitive information blacked out as necessary to protect
your privacy but annotated to describe the situation, and attach the image(s)
save images to files of file type PNG,
JPG, or GIF only. They're easier to work with than PDF files.
(*) I'd like to see a view of your credit card register including the three Filter fields on top and the column headers. The transactions shown should include a few of the most recent charges and at least one credit card payment transaction.
headings and charges
you are looking at a credit balance acting this way. It would be correct if there was an actual credit balance. THere is no balance and this balance is going to infinity.
Every month, I clear the outstanding balance at AMEX. THerefore I have a zero balance. Even it this shows 256K with the monthly payments the balance should not change. THis has been going on since 2010. when the balance was positive