Test Message from App

weavere2020

Hi! This morning I woke up to an iPhone notification from the Quicken app saying “test message $240.”
[Removed-Disruptive] is it an app error? I didn’t see anything in the app upon clicking on the notification.

Quicken_Tyka

Hello all,

Thank you for taking the time to visit the Community to report this issue, although I apologize for any confusion or frustration that this has caused.

Some customers received a text message from Quicken this morning saying "test message $240".

This was a legitimate test that occurred while our team was testing our notification system overnight.

At this time there are no additional steps or actions required regarding this alert.

Thank you,
-Quicken Tyka

petesavet

Exact same thing here too. Any thoughts? Anyone?

sgcrum

Received the same message as did my husband. Please advise.

pupdawg

Same thing here, someone please respond.

lrhoads7

Yes, same here - we need at least an interim response ...

chasesc61

Same Here

forgetaboutit

Ditto. Would be great to know what happened.

jcarbonneau

Same as well. [Removed-Disruptive]

mrssymbiode

Same.

therealSSPhone

Same here

tcurnow

I had same exact thing and I just spoke with Quicken and they consulted with each other and believe it was just a true test. I was livid as it caused me a lot of grief. I woke to it on my phone, swiped like an idiot and when i saw nothing i realized i may have been hacked so i tried to change my password only to find out there was no easy way to do that from my iphone. in hindsight i should have logged out and just done a forgot password but instead i booted up my computer and did the password change there. which meant then updating my password manager and generating a new one. Then i found you guys here thankfully since there is NOTHING about this anywhere else. [Removed-Disruptive] whether they will change who knows.

diaden2

same here

maxyang

Yes, can someone from Quicken respond? This is very troublesome

69377

Me too.

jmeander312

Same. While I currently have the mobile app installed on my Android phone, I do not have sync enabled at this time. Hadn't even opened the app in weeks. When I did this morning, it prompted me to load the desktop app to enable sync. Not happening, ha.

I chatted with customer service, the agent only said they're aware and to check back in a "few hours."

Dan Clarke

I received a "test message" notification from the Quicken app overnight ...anyone else see this? Is it really a test ?

bbrake64

I also received that alert

Larry4

same here and it is very disturbing

hozer1967

Same here.

dir@

chatted with customer support.
We got a confirmation that it was indeed the development team that was doing some testing at that time

There should be an explanation about this posted shortly
you can follow this community post as well
https://community.quicken.com/discussion/7879408/test-message-from-app

[Removed-Rant/Disruptive]

sbartnikowski

Got the same message. Immediately changed my password. [Removed-Disruptive]

Boatnmaniac

[Removed-Inaccurate]

joecg

Came here this morning for the same reason. I need to see some official notice, root cause and remediation commitment. This is concerning to say the least.

joecg

It came by way of Quicken app notification push. [Removed-Speculation/Disruptive]

Quicken_Tyka

Hello all,

Thank you for taking the time to visit the Community to report this issue, although I apologize for any confusion or frustration that this has caused.

Some customers received a text message from Quicken this morning saying "test message $240".

This was a legitimate test that occurred while our team was testing our notification system overnight.

At this time there are no additional steps or actions required regarding this alert.

Thank you,
-Quicken Tyka

tcurnow

@Quicken_Tyka obviously next time we should be given an email heads up for these texts as you can see it caused a lot of worry for nothing.

joecg

Excuse me. A post of mine was edited? Speculation is inappropriate? Don't recall my exact message, but can't imagine anything I posted was remotely "disruptive." This action and characterization are not appreciated. Hear your customers, or risk losing them. The spirit of this message should be embraced.

Boatnmaniac

Quicken_Tyka said:

Hello all,

Thank you for taking the time to visit the Community to report this issue, although I apologize for any confusion or frustration that this has caused.

Some customers received a text message from Quicken this morning saying "test message $240".

This was a legitimate test that occurred while our team was testing our notification system overnight.

At this time there are no additional steps or actions required regarding this alert.

Thank you,
-Quicken Tyka

Thanks for the confirmation.  A suggestion you might want to pass along to your team is for the message to simply state something like, "This is a test. No action is required.", or something like that.  To put a dollar amount in it raises flags that it might be spam or a scam.  We all know that spammers/scammers have become very good at spoofing legitimate businesses and this kind of text message raises flags with recipients.

andrewben

I believe these notifications can be disabled. Looks like they only apply to the Quicken credit card. Which I doubt many of us have.

On Android, start the app.
Tap the menu upper left
Tap Manage alerts
Tap the green radio button for Push Notification. It should go grey.
Tap back
Tap X to exit settings and go back to the app screen.

This ought to stop future test notifications. But if you have the Quicken Card, you might want this enabled to see charges come through.

Hope that helps someone. It was very confusing when I saw this notification. Obviously, my second thought was that the Quicken test team accidentally sent a test message to production and it went to all of us. That ought to be fixed to prevent test messages crossing into production systems.

tcurnow

@andrewben quicken has since sent an official email explaining. It had nothing to do with card. I don’t have a card. This is a closed issue now. Anyone effected was emailed the explanation. Unfortunate but understandable and hopefully they won’t do it again.

joecg

> @tcurnow said:
> Anyone effected was emailed the explanation.

Double checked. No email received. Could someone copy/paste it here?