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Cloud Sync Error Parameter institutionLoginid must be specified for this request Fifth Third Bank

jdmorga63

Any updates to this problem?

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Quicken_Tyka

Hello @jdmorga63

Thank you for giving these steps a try and letting us know the results.

The Parameter Sync issue with Fifth Third, is still listed as ongoing and still being researched.

If you haven't done so already, please navigate to Help > Report a Problem and provide logs to contribute to the research of this issue.

Please title the subject: "QWIN-15982."

You may also visit the ongoing post available here and bookmark the conversation by clicking the gold star int he top right, to be notified of any updates.

Thank you,
-Quicken Tyka

All comments

Quicken Anja

Hello @jdmorga63,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

First, I suggest you try is to reset your cloud data by following the steps below.

Go to Edit
Preferences
Mobile & Web
Make sure sync shows is ON and click on Reset your cloud data (see below)

Once that is done, see if the issue still persists.

Image: https://us.v-cdn.net/6031128/uploads/editor/ey/cfdzarnda4bl.png

However, if you don't use the Mobile and Web apps, then you can simply follow the same steps from above except you would just switch the sync button to OFF instead of resetting. The reason being is that the only purpose syncing to the cloud serves is to be able to access your data from the two companion apps.

Let us know how it goes and/or if you have any additional questions!

jdmorga63

These steps did not resolve the issue. Based on previous comments on this error it seems to be a much bigger problem. Can you provide me an update on where they are with resolving the problem?

Quicken_Tyka

onstilt

I am also having this problem. Do they have any idea when this might be fixed? It's really frustrating. I have several accounts here with different banks and the only one that doesn't work is, of course, my main business bank::: Fifth Third

a1exis

Why is it when you call in to inquire about this known issue they seem to have no clue what you are talking about? 45 minutes in on a call to 'resolve' my problem to be told it's a bank issue. Absolute madness that the has not been handled thusfar.

Quicken_Tyka

Hello @a1exis

Thank you for the response and the feedback although I apologize that support was unable to provide the details of this ongoing issue in a timely manner.

I have gone ahead reported this interaction and that this issue needs to be readily visible to agents so that they may better assist those who may call in with this issue.

Thank you,
-Quicken Tyka

Patrick Bimonte

I'm sure Quicken is working very hard to resolve this issue, but it's almost or over a year old at this point.

It's is not good for bugs/issues to have birthdays.

onstilt

So no new updates then......

Quicken_Tyka

Hello @onstilt

The Parameter Sync issue with Fifth Third is still listed as ongoing and still being researched.

If you haven't done so already, please navigate to Help > Report a Problem and provide logs to contribute to the research of this issue.

Please title the subject: "QWIN-15982."

Thank you,
-Quicken Tyka

Patrick Bimonte

This sort of started working today, I at least have my 5/3 balances in the mobile app (this has not been the case for almost a year), although there is a red "Connectivity Error: Swipe to fix." error attached that if you try to "Fix it" it just says that the app is unable to connect to the account.

Baby steps I guess.