Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO
how do I report a bug - accepting trans. into register does not stay on line

I have a lot of downloaded transactions to review / accept into my register. When sorted by $ amount and I accept one the next line is then highlighted. When sorted by Payee and I accept a line, the "cursor" is moved to some line no where near where I am and I have to scroll back to the next one I want to work on (next one with same Payee).
Tagged:
0
Answers
In the past, after QW accepted the transaction, it would highlight the next transaction; unless it was the bottom one, then it would go to the top.
Currently, after QW accepts the transaction, it randomly highlights a transaction. It does NOT go in sequence, such as top to bottom.
Not a deal breaker but very frustrating.
Thank you for reaching out to the Community and telling us about the issue you are experiencing, though I apologize for the frustration this has caused you.
Could you please provide which version release of Quicken you are currently running?
- Help > About Quicken
To start with, the first thing that I suggest you try is to validate your data file by following the steps below--Let us know how it goes!
My version is: 2020 R28.28 27.1.28.28
I tried the standard validate...no difference.
I tried the super validate...no difference.
After accepting a downloaded transaction, the next highlighted transaction is NOT the next one in sequence. It used to do that.
Thank you for taking the time to visit the Community to post your issue, although I apologize that you're experiencing this trouble.
I have been unable to recreate this issue, thus far, when I sort the downloaded transactions tab by payee and accept the transactions, the next line is highlighted as expected.
I have a few additional questions to help me isolate the cause of this behavior.
First, do you see the behavior on all of your accounts or just some?
If this occurring on a few accounts and not all, please provide the connection method used to connect.
To locate the connection method, Choose the Tools menu in the upper left then select Account List. Click Edit next to your account, then choose the Online Services tab at the top.
Next, if not all accounts, what type of accounts are experiencing this issue? Investment or Banking?
The more information you can provide regarding this issue will help the Community to better understand and assist.
Thank you,
-Quicken Tyka
Connection method for me is Direct Connect
This is a credit card account.
I have validated my file.
Quicken Version is 2020-R29.22 build 27.1.29.22
When you are running your test are you items sorted by Payee? Although I have same issue when sorted by date - just jumps to a different location. Also probably a factor in the issue is I have a lot of transactions - over 400. Shouldn't have that many but it doesn't seem to get easier to do with time and they keep adding up (my personal issues...).
Let me know if you need any additional information.
Thanks again for your help,
Bill
Thank you for the response and the additional details.
I was able to successfully and reliably recreate this issue. I see this behavior by the payee as well as the date.
I am only seeing this issue on my Direct Connect account, I cannot recreate this issue using an Express Web Connect account.
I have reported this issue and will update this post as soon as more information becomes available.
Thank you,
-Quicken Tyka
I hope you have a great day.
Bill
Thank you for your patience, an official bug ticket has been opened for this issue.
At the moment, it is being investigated and researched. We are working on reliably reproducing this in the house to investigate the cause further.
I will be back as soon as more information becomes available!
-Quicken Tyka
CTP-1216
Anyone seeing this and knows of a way to fix this behvior?
Thank you for taking the time to visit the Community to report this issue. What you are experiencing is a known issue that has been reported.
I have moved your post to the ongoing post so that you will be notified of any updates to the issue.
Thank you,
-Quicken Tyka