How do I get a refund?

zia47

Mutual fund prices haven't updated in a timely manner for more than one month, making Quicken useless for what I purchased it the subscription renewal for back in April. How do I get a refund for the past month as the service has been unusable for what I purchased the subscription for since mutual fund prices can't update? Numerous chat lines on Quicken community have discussed this issue while Quicken continues to say it is being worked on but no repair ETA is known. I have been using Quicken since 1989 [Removed-Disruptive] Thank you.,

Boatnmaniac

@zia47 - Here is the latest update on the MF download prices issue.  No specific date for resolution is provided in it but it was indicated it would be sometime next week.: UPDATED 9/3/20 Mutual Fund Quotes Delayed or Fail to Update.

Regarding getting a refund:  You will need to contact Quicken Support about that.  But, from one user to the other, I wouldn't expect a refund to be made, especially since MF prices do download but only after midnight instead of soon after the markets close.

Boatnmaniac

@zia47 - Here is the latest update on the MF download prices issue.  No specific date for resolution is provided in it but it was indicated it would be sometime next week.: UPDATED 9/3/20 Mutual Fund Quotes Delayed or Fail to Update.

Regarding getting a refund:  You will need to contact Quicken Support about that.  But, from one user to the other, I wouldn't expect a refund to be made, especially since MF prices do download but only after midnight instead of soon after the markets close.

Chris_QPW

From the Terms of Use:

• The data contained in Third-Party Products and Services may not always be up to date. In some cases this data is updated nightly, in other cases only upon request, and in some cases only on a monthly basis, or even less frequently. The latest data may not always be reflected in the Products and Services. You agree that in cases of important data, or where you require the most up-to-date information (such as financial transactions other important decisions), you will go to the provider of the information directly. If you note a discrepancy between data viewed via our Products and Services, the Third-Party Products and Services, or the source of the data, please check with the source. We do not monitor and have no obligation to monitor any of your Content or other data that is stored or processed via any Third-Party Products and Services.

https://www.quicken.com/terms-of-use#payments-and-subscriptions

@Quicken Sarah Note looking through these I notice this one near the bottom needs updating.

f. Paying bills with Quicken Inc. is available only if you have Quicken Bill Pay (Bill Payment Services provided by Metavante Payment Services, LLC) or if your bank allows you to access their bill pay product through Quicken Inc. Application approval, fees, and additional terms and conditions may apply.

Jim_Harman

Note that this sort of disclaimer is not unique to Quicken. For example, if you scroll to the bottom Morningstar's home page and click on Terms of Use, you will see similar disclaimers regarding accuracy, completeness, timeliness, interruptions to access, etc.

Boatnmaniac

FYI - Looks like they got this MF prices issue fixed.  All of my MFs updated at about 6:15 pm CDT and all prices were correct.

Quicken_Tyka

Hello all,

Thank you for taking the time to visit the Community and your patience through this issue.

@Chris_QPW I have gone ahead and reported the Terms of Use and that there is still a mention of Metavante. Thank you!

@Boatnmaniac I am glad to hear that you were able to update successfully, a change was made on Friday,  but we are continuing to monitor this issue.

-Quicken Tyka