RESOLVED Vanguard account gets a OL-293-A error

Jack Scripps

When updating financial transactions from 5 institutions (which I have been doing for years), for the last couple of weeks, one institution (Vanguard) fails every time. The other four perform normally. When I hit the "Retry" button on the Download summary page, it will then work fine for Vanguard. I have tried to unlink and then relink this account several times, but the failures persist.

Quicken_Tyka

Hello @Jack Scripps

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

We will need a bit more information to be able to assist. Please take a moment to review the information here and post back with the year and version of Quicken you are currently running.

Please include any error messages you have received as well.

The more information you can provide regarding this issue will help the Community to better understand and assist.

Thank you,

-Quicken Tyka

Jack Scripps

Hi! The error message is OL-293-A. I am using Quicken Home, Business, and Rental Property, 2020, Version R29.16, Build 27.1.29.16. Thanks

Jnic

You can add me to the the list of people having the OSU giving an OL-293A error for my Vanguard accounts and being able to get updated from the account. It's been happening for a couple of weeks. This isn't a user problem and there is nothing we can do... it's up to Quicken to fix this.

Zunka72

> @Phil H. said:
> Zunka72, when you use the "Gear Icon" are you doing an Update Quotes or Update Transactions? The Quote update will always work, but the OSU updates both Quotes and Transactions and its the Update Transactions under the Gear Icon that will use the OSU and then Fail. Thus, it is my belief that the Update Transactions portion that is failing on the first attempt when use as part of the OSU or Gear Icon.

I am using the "Gear Icon" to update transactions. It always works without any problem.

bsand246

Same issue here with Vanguard for the last several days or weeks. R29.16, Build 27.1.29.16.

jrich75

This Vangard issue has been in several threads from other users.  Some have reported that after the initial error occurs, don't close Quicken.  Clicking Try Again or Update Now from the register gear usually works.  It's been working for me since late September.

DisplacedHoosier

Today the gear icon will not work either. Getting a OL-223-A error there. Any work-around for the work-around? Quicken team - please address this issue!!!

Jnic

I too am now getting a OL-223-A error on OSU. It's hard to tell if updating from the Vanguard account is actually working. When I try; I get the normal OSU popup that implies the Vanguard accounts were updated. However, that happens much too quickly to have actually connected to the Vanguard accounts. So, I'm hopeful... but, skeptical that Quicken is actually updating the Vanguard accounts.

James Wilbourne

OL-223-A error on Vanguard OSU - nothing helps!

markus1957

OL-223 is a new error. It looks like this is now a Quicken issue.  If you look at the Connection log, Vanguard has been transitioned to OFX Secure Plus, a new mode of direct connect.

Why the request to a Mac ini?

==== Mini-OSU Start (20201006/08:22:36) ====

20201006 08:22:36: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini

20201006 08:22:36: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini

20201006 08:22:38: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/intuit_BASICmac.ini, netstatus 0

20201006 08:22:39: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/15103

20201006 08:22:39: QFN: End send to https://services.quicken.com/ofx-secure-plus/15103, netstatus 0

20201006 08:22:40: 

==== Mini-OSU End (20201006/08:22:45) ====

Vanguard response from OFX log indicates account is not signed up for downloads.

<OTHERENROLL>

                                <MESSAGE>Please contact the financial institution for the enrollment Process.


Adding-  Discover Card has used this new process for several months. But it asks for a (QW) Quicken Windows ini?

20201006 08:03:48: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll

20201006 08:03:48: QFN: End send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll, netstatus 0

20201006 08:03:48: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/7101

20201006 08:03:49: QFN: End send to https://services.quicken.com/ofx-secure-plus/7101, netstatus 0

20201006 08:03:49: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini

20201006 08:03:49: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini

20201006 08:03:49: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 0

20201006 08:03:49: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/7101

20201006 08:03:51: QFN: End send to https://services.quicken.com/ofx-secure-plus/7101, netstatus 0

bozoman

Yes, @markus1957. I am this morning getting the OL-223 when I attempt to download transactions from Vanguard. It seems to fail repeatedly, whereas the OL-293 error would eventually "clear up" if I attempted two or three times w/o quitting Quicken.

riekert

I can no longer download Vanguard accounts. Watching this thread for solution.

Quicken Anja

Hello All,

Thank you for taking the time to report this issue that you all are experiencing here in the Community though I apologize for any frustration this may be causing you.

Our product teams have requested that you please submit a problem report and send your OFXlog and connlog along with the report so we can investigate this issue further.

If each of you could please navigate to Help > Report a problem and title the subject with "Attn: Sarah, Vanguard OL-293", we would greatly appreciate that.

The more problem reports and logs we receive, the better.

Thank you!

Jack Scripps

Thanks for the responses. Vanguard failed again today, this time OL-223-A, which does not give me the option to "Try Again". Downloading using the gear icon (Update Transactions) for only Vanguard (no One-Step Update) also fails.

cyberphile

> @Quicken Anja said:
> Hello All,
>
> Thank you for taking the time to report this issue that you all are experiencing here in the Community though I apologize for any frustration this may be causing you.
>
> Our product teams have requested that you please submit a problem report and send your OFXlog and connlog along with the report so we can investigate this issue further.
>
> If each of you could please navigate to Help > Report a problem and title the subject with "Attn: Sarah, Vanguard OL-293", we would greatly appreciate that.
>
> The more problem reports and logs we receive, the better.
>
> Thank you!

Done, although I'm getting the OL-223-A error now just as some of the other respondents.

jrich75

I also got the 223 error today and was not able to complete an update.  This is the guidance for this type of error: https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services

markus1957

Logs sent as requested.

riekert

I turned off McAfee and I was able to download Vanguard. Just lucky?

Bob32

Getting same errors also.

During the last online session, Quicken encountered an online error [OL-293-A].
What does that mean? Updating account information involves Quicken requesting information from your financial institution's server and the server responding with the correct information. An OL-293 means that Quicken did not receive the expected response from the server. This can be caused by either Quicken making an invalid request or the server providing an unexpected response.
The next time you go online for this financial institution, Quicken will attempt to re-send your original request.

Was just happening on one of our accounts (some days it would work, others not), now happening on both accounts starting today.

Jack Scripps

Maybe a solution -- maybe. After talking with Vanguard, they said that their financial institution information provided to Quicken was recently changed. They suggested I update the financial institution information in Quicken. I did the following:
1 Go to Tools, then Online Center
2. Click the Financial Institution dropdown and select Vanguard
3. Press CTL+Shift while clicking on Contact Info.
4. Select one of the accounts listed
5. Select Financial Institution Branding and Profile and click Refresh
6. Click OK and then Update/Send
Attempt your online session again.

This worked for me. We will see if it fixed the problem. Fingers crossed.

Quicken Anja

Hello to all again,

First, a quick thank you again to all of you for taking the time to report this issue here in the Community and also to those who have submitted a problem report via Help > Report a problem as previously requested.

We have just heard back from our product teams with a solution to the error(s) you all are experiencing. They have implemented a fix for this, however, this fix will also require some additional troubleshooting steps from within your Quicken program by performing a "FIDIR forced refresh" in order for the fix to successfully apply and take effect.

That said, please, follow the steps below in an attempt to resolve this issue.

First, download a new financial institution list:

1. In Quicken, go to Tools > Online Center.
2. Hold down CTRL+SHIFT on your keyboard and click Contact Info (at the top of the window) with your mouse.
3. In the dialog box that is displayed, check the box for Download FI list and click the Refresh button.
4. Close the Online Center.
5. Exit and relaunch Quicken.
6. Go to Tools > One Step Update.
7. Clear all checkboxes, except for Download Quotes, to create a "blank" update.
8. Click Update Now.
9. When Update is complete, exit and re-launch Quicken.
10. Complete the Add Account (or Activate Account) procedure 

*** Only complete step 10 if you have deactivated your account(s) prior to following the above steps. Otherwise, you may skip this step. ***

Second, refresh Branding & Profile: 

1. In Quicken, go to Tools > Online Center.
2. Hold down CTRL+SHIFT on your keyboard and click Contact Info (at the top of the window) with your mouse.
3. In the dialog box that is displayed, select the problem account from the dropdown menu.
4. With the account selected, check the box for Financial Institution Branding and Profile and click on the Refresh button.
5. Repeat steps 2-4 for each account that is having problems.
6. Click the Update/Send button at the top of the Online Center to complete the connection.

Once you have completed all of the above steps, proceed to run a One Step Update as per usual to confirm that the issue has been successfully resolved.

Thank you all for your patience and cooperation while our product teams worked to investigate and provide a solution to this issue! I hope this helps. 

Ron Hersch

[removed-rant/violation of community guidelines]

Bob_L

Worked for me (Log I sent in a few minutes was from this morning error and before I saw your solution).

Jack Scripps

Well, I thought I had solved the problem. No, it did not work. Just failed again.

markus1957

Confirming that the fix works.  Thanks.

Bob32

It worked for one of my accounts, the one that normally worked everyday, the other account still has error. That account is the one having the issue for the last few weeks.

Well, did 2nd part of fix again, my second account now updated. Not sure if will be intermittent now like before. But has updated for today.

Larry Nichoalds

Anbja, your solution does not work for me. I am continuing to get the OL-293-A error from Vanguard. I have resubmitted the error logs.

Quicken Anja

Hello @Larry Nichoalds,

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.



Thank you!

Larry Nichoalds

Anja, I have replied to your email.