Quicken will not open
Best Answer
-
When you're done reinstalling Quicken, please perform step (2) in this document in the order specified, to ensure your data file is in good working order:
Also please provide more details about your Quicken data file.
I'd like to know if you have account registers where a single account is approaching or exceeding 16,000 transactions.
What is the file size, in KB, as shown by Windows File Explorer?
And I'd also like to see the "File Information" window (See below)
Is any cloud backup software (Dropbox, MS OneDrive, etc.) actively accessing your Quicken data file while Quicken is running?
What is the complete path and file name of your Quicken data file (e.g. C:\Users\username\Documents\Quicken\QDATA.QDF)?
How much total RAM do you have installed? How much of the available RAM is in use? Task Manager will give you this information. 80% or higher?What version of Windows are you running?
About file size and number of transactions:
You can find out how many transactions you have in your data file by doing this:
- Click Tools / Account List. This should tell you how many transactions you have in each of your accounts in an optional column, "# of Transactions".
If this column is not shown in the Account List, click the Options button at the bottom of the Account List window, then click "Number of Transactions" to add the column.- File Information: Click Help in the Menu Bar. CTRL+click About Quicken and it'll give you a File Information box. Please capture an image snapshot of this File Information box and attach it here.
The Windows Snipping Tool (available with Windows 7 and newer) can be used to capture a partial screen image and save it to a file of file type PNG, JPG, or GIF only.To attach the image here please review
5
Answers
-
I would suggest going to quicken.com, assuming your using a current version of Quicken and redownload the Quicken installer. The installer will remove the current installation (your data is safe) and reinstall Quicken.
0 -
When you're done reinstalling Quicken, please perform step (2) in this document in the order specified, to ensure your data file is in good working order:
Also please provide more details about your Quicken data file.
I'd like to know if you have account registers where a single account is approaching or exceeding 16,000 transactions.
What is the file size, in KB, as shown by Windows File Explorer?
And I'd also like to see the "File Information" window (See below)
Is any cloud backup software (Dropbox, MS OneDrive, etc.) actively accessing your Quicken data file while Quicken is running?
What is the complete path and file name of your Quicken data file (e.g. C:\Users\username\Documents\Quicken\QDATA.QDF)?
How much total RAM do you have installed? How much of the available RAM is in use? Task Manager will give you this information. 80% or higher?What version of Windows are you running?
About file size and number of transactions:
You can find out how many transactions you have in your data file by doing this:
- Click Tools / Account List. This should tell you how many transactions you have in each of your accounts in an optional column, "# of Transactions".
If this column is not shown in the Account List, click the Options button at the bottom of the Account List window, then click "Number of Transactions" to add the column.- File Information: Click Help in the Menu Bar. CTRL+click About Quicken and it'll give you a File Information box. Please capture an image snapshot of this File Information box and attach it here.
The Windows Snipping Tool (available with Windows 7 and newer) can be used to capture a partial screen image and save it to a file of file type PNG, JPG, or GIF only.To attach the image here please review
5 -
Thanks for your response. I do not know about transactions. I have used it for years. The file size is about 43,000. I save to DropBox when I exit but it should not be running. I have Windows 10 2004 Version. For step 2, it says to click File. Is that File in Quicken? That is a problem because it will not open.0
-
Hello @mamap,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this and have not yet received a follow-up response.
When trying to launch Quicken, do you receive any error messages or does simply nothing happen?
Also, instead of launching the Quicken program itself, have you tried double-clicking on your data file in the Windows file explorer location that it's saved in to see if it will open from there?
Please, check back and let us know!-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
Are you saying that Quicken data file is saved to Dropbox and you are opening the file from Dropbox, or you save it manually after exiting Quicken? If the data file is on Dropbox, this is not recommended.mamap said:I save to DropBox when I exit but it should not be running.
0 -
Thanks for the responses. Anja, I do not receive any messages, just doesn't open. I also tried double clicking the file. Seems the problem is with room on the hard drive. The upgrade must have been too much for it to complete.
Geoff, I did try downloading and reinstalling but with same issue. I was wrong. I back up to Quicken, not Dropbox. I have installed on a different computer and have been able to restore my data. I appreciate the assistance0
