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My Android phone Quicken app never finishes the initial sync after being reset

Quicken Deluxe R30.14, Windows 10
Every time I have to reset my Android app on my Moto phone (I mean that I delete all data and reinstall the app, then sign in to it) the sync process never visibly finishes. The spinning circle sits there spinning, and no numbers appear on the app to show balances. I have waited as much as 30 mins and it still sits there "stuck." I then either restart the phone or do a force stop of the Quicken app, and after restarting the app it syncs for maybe a minute and then seems to have data. Annoying as I don't really know when it has actually synced the data, so I have to just wait 10 or 15 mins and try it. Any ideas?
Every time I have to reset my Android app on my Moto phone (I mean that I delete all data and reinstall the app, then sign in to it) the sync process never visibly finishes. The spinning circle sits there spinning, and no numbers appear on the app to show balances. I have waited as much as 30 mins and it still sits there "stuck." I then either restart the phone or do a force stop of the Quicken app, and after restarting the app it syncs for maybe a minute and then seems to have data. Annoying as I don't really know when it has actually synced the data, so I have to just wait 10 or 15 mins and try it. Any ideas?
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Answers
If the issue persists, I suggest deleting the Quicken Cloud dataset (aka cloud account) associated with the Quicken file. Note: You need to open another Quicken file to delete the appropriate cloud account. You may want to review: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows
The other Quicken file needs to have a distinct file identifier so that we may delete the cloud account associated with the original Quicken file. For example, you may create a new Quicken file (select File > New Quicken File...) without any accounts, enable sync in preferences so you may view and delete the cloud account associated with the original Quicken file.
Premier on Windows 10
If the issue persists, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options
Premier on Windows 10
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
When you contacted support, were you by chance given a ticket number that you could provide me with? I would like to look further into the ticket and your interaction with support, if you don't mind.
Meanwhile, in regard to your issue, could you please verify that your Dataset name and your File name match each other identically? You can do so by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below).
If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF") as unmatched names can cause Sync issues.
Thank you!
When I got an Android phone, I set up the mobile sync. My computer was a Surface Pro 2, purchased in 2014. On that computer, it took 80 min. for the initial sync to complete. Subsequent syncs ran in less than a minute. Another person I advised to give it more time later reported the initial sync took two hours.
This year I upgraded to a Surface Pro 7, and the initial reset/sync ran in 10 minutes.
Ray, the "unending" delay I experience is not during the sync from the PC to the cloud, it is when I (after the PC sync) sync from the cloud to the Android phone. The PC to cloud sync is slower than I would hope, and I have a decent laptop, but it works and does complete.
Thank you for the response and the additional details. I have a few more questions to hopefully help to isolate this issue further.
If you navigate the Mobile & Web Tab and select the gear in the "Accounts Enabled on Mobile and Web section.
How many account totals do you have syncing? Do you have any Loans/Property, or Investment accounts to sync?
Have you tried to deselect all of the accounts and sync them one by one to help isolate a problem account?
Please let us know!
-Quicken Tyka
No, I have not tried syncing one by one. Given that this only happens when I have to totally reset the mobile app's data, I will wait until I need to do that before I go through the trouble of trying that.