Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO
'QuickFilleRulesResetError_Review Error' ? "Can't Load Message Template" (Q Mac)
CAPPY
Member ✭✭✭
Anyone else getting this error notice? Just started today...
4
Best Answers
-
UPSteve
Member ✭✭
Mine is fixed now- no error post-sync, clean exit.
I got a suggestion to resync my cloud data, which apparently wiped the cloud dataset and restored it from my local machine's dataset. Took a while but now it's working as expected. (As of about an hour ago, 1pm Eastern time.)4 -
skmcmains
Member ✭✭
Resyncing the cloud data worked. Go to preferences, connected services, reset the cloud account!1
-
Quicken Francisco
Moderator mod
Hello @absaroka
In order to reset your cloud data you'll want to have the Quicken program open when you're resetting the cloud data. This option is not available on the website/mobile. I'll leave the steps below on how to do so.- Go to Quicken > Preferences > Connected Services.
- In the Cloud Account section, click Reset
Thanks,
Quicken Francisco3 -
Quicken Sarah
Administrator, Moderator mod
Hello All,
Thank you for reporting and sharing the details of this error with the community, although I apologize for any frustration or inconvenience experienced.
I'm glad that we've found a workaround to this error by resetting the cloud data, however that is just a work-around and I'd like our Teams to investigate this behavior further.
I've opened a ticket with our Development and Product teams and encourage any Users who would like to add their information to this open investigation to please again attempt to submit a Report a Problem.
In the subject line please enter Attn: CTP-1528 in the subject line, select the box for each file listed and when ready click Send to Quicken.
You will not receive a response to this submission, however the provided logs will be added to the open ticket.
Thank you,
Sarah
(CTP-1528)0 -
Quicken Dan
Member, Employee ✭✭✭✭
I'm told that we believe this issue to be fixed in 6.1. I don't know whether datasets already in this state will self-recover or if they need to be reset, but there should be no new occurrences.Quicken Dan said:
I'm afraid I don't know. I'm not at all familiar with that one, but it looks like the issue ID noted above is still open. I suspect that the feedback submittal problem was blocking the ability to collect enough information to troubleshoot, but I haven't been involved with this one. I'll ask around.jacobs said:@Quicken Dan Can you clarify whether the “QuickFilleRulesResetError_Review” bug that many people have experienced (and is the original topic of this thread!
) has been addressed in the latest 6.1 release? Or is the not yet fixed, and you're still looking for people who experience this problem to submit their logs?
I should note that the most valuable logs are going to be those collected immediately after the problem occurs for the first time. The more time that passes, the more likely that the important log entries will be overwritten by newer ones.0
Answers
Could we get some tech help here please.
Many thanks
Error message I get is:
Problem with displaying a message: can’t load message template
“QuickFilleRulesResetError_review”
(Yes, I typed that correctly.)
I’m guessing it’s a typo in the coding (the “e” which follows Fill) that is trying to load
“QuickFilleRulesResetError_review” instead of
“QuickFillRulesResetError_review” (without the "e" following Fill)
Steve
I got a suggestion to resync my cloud data, which apparently wiped the cloud dataset and restored it from my local machine's dataset. Took a while but now it's working as expected. (As of about an hour ago, 1pm Eastern time.)
Thank you for taking the time to visit the Community to report these issues.
The first issue, the "QuickFilleRulesResetError_Review" is a sync error. I would start by resetting the cloud to see if this corrects the issue.
RESET THE CLOUD DATA THROUGH THE DESKTOP PROGRAM
- Go to Quicken > Preferences > Connected Services.
- In the Cloud Account section, click Reset.
In regards to being unable to submit a problem report, please check the following things.First, if you are using a VPN I would recommend disabling it and attempting to send the report.
Next, please navigate to Quicken > Sign out and sign out and sign back in.
If that is not the issue, I would next recommend uninstalling and reinstalling, and attempting to send the report once more.
Please let us know what you find and if any of these steps work so we can investigate the issue further.
-Quicken Tyka
https://community.quicken.com/discussion/7884777/quickfillerulesreseterror-review-error-cant-load-message-template
@Quicken_Tyka In this comment, a user states this was documented in a Support session. Do you have any way to look to see if this has been entered as a confirmed/known bug?
Thank you for flagging this post. I have seen a few reports of this so far however resetting the cloud seems to be correcting the issue from what I've seen.
A support ticket was created, however, an official bug report has not been opened just yet. Support recommended that the user attempt to sync at a later time to rule out the issue being a temporary error.
The error is on my radar and if a bug ticket is opened I will be sure to update any threads that mention it.
-Quicken Tyka
> Correction ... if I click on "Update Now", the messages just keep appearing. If I click on the email icon for "Report errors", then Quicken crahses.
SAME.
> Hello @jacobs
>
> Thank you for flagging this post. I have seen a few reports of this so far however resetting the cloud seems to be correcting the issue from what I've seen.
>
> A support ticket was created, however, an official bug report has not been opened just yet. Support recommended that the user attempt to sync at a later time to rule out the issue being a temporary error.
>
> The error is on my radar and if a bug ticket is opened I will be sure to update any threads that mention it.
>
> -Quicken Tyka
I get this message on [every sync]. This is a [known issue]. [Removed - Rant] I cannot easily report because then Q crashes. [Removed - Disruptive/Violation of Community Guidelines]
It's my understanding that site moderators like Tyka cannot submit bugs to the developers until/unless they are able to reproduce them. There's some logic to this -- but the system falls short in my opinion. If you read this forum, you will see that hundreds of people post reporting bugs, and most of them turn out not to be bugs: they're user error, user misunderstanding, or users wanting the software to work in a way it wasn't designed to and labeling it a bug.
So Quicken has their frontline people, like the moderators here, and I'm guessing their customer service reps on phone and chat, only able to pass on things that they are able to document. The same goes for the Report a Problem feature in the program: some customer support triage person reviews the submissions, and if they are vague or unreproducible, they don't get passed on. While this helps weed out the false cries of bugs, it also knocks out the toughest bugs -- the ones that are sporadic or not easy to reproduce because they're tied to very specific data.
And yes, this turns customers and the front-line Quicken support people into software sleuths on the toughest types of bugs. Some get documented and pushed to Quicken's bug database, and some do not get pinned down and don't. This is a good example of the latter. As Tyka wrote above, a bug report has not been filed because they weren't able to pin down the exact circumstances which cause this error to occur.
You (and other users) say "Quicken needs to fix the issue!", but the problem is that they have scattered reports of an error and don't know why some users are experiencing it. It's hard to fix an issue you can't reproduce. In my opinion, there should be some category of bugs they know are occurring but can't reproduce on demand that need to involve a developer to try to hunt down. My guess is that the development team is small enough that they don't have the resources to assign things to developers to spend hours or days trying to find. I've done software development work, and worked with software developers on creating and testing software, and I know that some bugs are like looking for a needle in a haystack unless you have enough information to target your hunt in a very specific area.
I'm just a fellow Quicken user, so I can't explain the full inner workings of the company. In this area of bug reporting and solving, while on the one hand I understand the obstacles they face and the limitations of a finite and small number of programmers, I think on the other hand that their system has some maddening holes in it which, at times, leave customers frustrated at their inaction.
I'm not defending the way Quicken works, just trying to explain. I feel there are holes in their system of gathering and working on reported bugs, so I share the frustration. I also realize the limitations are most likely economic: they don't have enough developers to investigate every bug report, until they have enough information to point them in the right direction.
In order to reset your cloud data you'll want to have the Quicken program open when you're resetting the cloud data. This option is not available on the website/mobile. I'll leave the steps below on how to do so.
- Go to Quicken > Preferences > Connected Services.
- In the Cloud Account section, click Reset
Once you've done this let us know if you're still receiving the error.Thanks,
Quicken Francisco
Resetting Cloud Account in Connected Services seems to resolve the issue as mentioned in Quicken Francisco post, above.
name: (null)
email: (null)
date: 2021-01-09 09:01:18 (America/Phoenix)
date: 2021-01-09 16:01:18 (GMT)
date: 2021-01-09 08:01:18 (PST)
OS: 10.15.7
Product: Quicken
Version: 6.0.3
Build: 600.37136.100
Sync: Enabled
Cloud status: 32
Intuit user id: 1010102695
Mint data set name: (null)
Mint data set id: (null)
QCS user name: [Removed-Privacy]
QCS user id: 66627985444196096
QCS data set name: Ward Family's Finances
QCS data set id: 199122344211972098
CC user id: 1317170167
QCS file name: Ward Family's Finances.quicken
QCS file Id: 199122344279080960
Client file name: Ward Family's Finances.quicken
Client file Id: 84256BF8-0299-48CA-A6F8-EAD4D4D7BA97
errors count: 1
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 5 (Debug = 0, Critical = 6)
description:
Quicken can't update Quickfill rule (memorized-rule) for: ATM
suggestion:
Reset Rule.
system description:
response:
{
"code" : 400,
"errors" : [
{
"httpStatus" : 400,
"code" : "QCS-0400-4",
"title" : "The referenced resource (parameter=splitItem.id, id=222907021433941762) does not exist.",
"extData" : {
"parameterName" : "splitItem.id",
"parameterValue" : "222907021433941762"
}
}
],
"resource" : {
"status" : "ERROR",
"clientId" : "C88E8FC3-CDAB-46FD-91BE-425D9635EFB7"
}
}
request:
{
"clientId" : "C88E8FC3-CDAB-46FD-91BE-425D9635EFB7",
"userModifiedAt" : "2020-05-27T18:20:07Z",
"amount" : 260,
"payee" : "ATM",
"memo" : "",
"isExcludedFromCalendar" : false,
"isNotEditableByTransactions" : 0,
"split" : {
"items" : [
{
"amount" : 195,
"id" : "222907021433941762",
"clientId" : "F87C65FB-C9B3-41BD-AF88-0DAFC87754EB",
"tags" : [
],
"coa" : {
"id" : "199122347231870976",
"type" : "CATEGORY"
}
},
{
"amount" : 20,
"id" : "222907021433941764",
"clientId" : "C11EBACE-73F6-44CC-A621-CDB43D676077",
"tags" : [
],
"coa" : {
"id" : "199122347231870976",
"type" : "CATEGORY"
}
},
{
"amount" : 45,
"id" : "222907021433941766",
"clientId" : "7CE934AB-B7DC-4926-A9C4-C55A590DB3DE",
"tags" : [
],
"coa" : {
"id" : "199122347231870976",
"type" : "CATEGORY"
}
}
]
},
"coa" : {
"id" : "0",
"type" : "N\/A"
},
"transactionType" : "DEPOSIT"
}
rule:
<QuickFillRule: 0x6000055df2f0> (entity: QuickFillRule; id: 0x155d03c8ce46c215 <x-coredata://C7493825-F3E2-45C9-9B5B-8132B326E34D/QuickFillRule/p375>; data: {
amount = 0;
creationTimestamp = "2020-04-22 22:25:51 +0000";
dataSource = nil;
deletionCount = 0;
guid = "C88E8FC3-CDAB-46FD-91BE-425D9635EFB7";
isNotEditableByTransactions = 0;
lastUsedTimestamp = "2020-05-27 18:20:07 +0000";
markAsCleared = 0;
memo = "";
modificationTimestamp = "2021-01-09 16:01:11 +0000";
neverAutoCategorize = nil;
payeeName = ATM;
quickenId = 375;
splitEntries = (
"0x155d03c8fd06c2f5 <x-coredata://C7493825-F3E2-45C9-9B5B-8132B326E34D/QuickFillRuleSplitEntry/p442>",
"0x155d03c8fdc6c2f5 <x-coredata://C7493825-F3E2-45C9-9B5B-8132B326E34D/QuickFillRuleSplitEntry/p441>",
"0x155d03c8fd46c2f5 <x-coredata://C7493825-F3E2-45C9-9B5B-8132B326E34D/QuickFillRuleSplitEntry/p443>"
);
syncID = nil;
transactionType = "";
useForDownloadedTransactions = 0;
})