Recently purchased latest version of Quicken from Quicken website via PayPal

currently using Quicken 2017 for windows, purchased the latest version from Quicken website using a PayPal account.  Quicken very happily accepted my transfer from PayPal, PayPal shows the transaction completed with an reference number.  Called Quickens  customer number, after waiting on hold for a very long time, first person I spoke to said I was accessing Quicken with the wrong E-Mail, only have one E-Mai.  Called back, again waited a long tie on hold, 2nd person said there was a problem with the on line purchase system and that I would see a refund but couldn't give a time frame.  How come Quicken accepts my money  with no problems, but doesn't provide the product.   I no longer have access to my money and no access to software I paid for and no time frame on the refund.  Person I spoke to said I could just pay for another copy of software but could no say for sure if system would work.  How can you help me?   

Best Answer

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Accepted Answer
    Hello @BRich

    Thank you for taking the time to visit the Community to post your issue.

    I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.



    -Quicken Tyka
    ~~~***~~~

Answers

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    Hi, @BRich .  This is a Community forum with most people posting here being users.  I have flagged your post to the Moderators who are Quicken employees and asked someone to engage with you.  Someone should be contacting you before long.
    (QW Premier Subscription: R33.24 on Windows 10)
  • splasher
    splasher SuperUser ✭✭✭✭
    My advice is to purchase from Amazon or one of the many other retailers (not eBay), they never seem to have the trouble that you experienced.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • BRich
    BRich Member
    Want the refund first before trying again.  As of this moment, no refund
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Accepted Answer
    Hello @BRich

    Thank you for taking the time to visit the Community to post your issue.

    I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.



    -Quicken Tyka
    ~~~***~~~
This discussion has been closed.