Recently purchased latest version of Quicken from Quicken website via PayPal

BRich

currently using Quicken 2017 for windows, purchased the latest version from Quicken website using a PayPal account.  Quicken very happily accepted my transfer from PayPal, PayPal shows the transaction completed with an reference number.  Called Quickens  customer number, after waiting on hold for a very long time, first person I spoke to said I was accessing Quicken with the wrong E-Mail, only have one E-Mai.  Called back, again waited a long tie on hold, 2nd person said there was a problem with the on line purchase system and that I would see a refund but couldn't give a time frame.  How come Quicken accepts my money  with no problems, but doesn't provide the product.   I no longer have access to my money and no access to software I paid for and no time frame on the refund.  Person I spoke to said I could just pay for another copy of software but could no say for sure if system would work.  How can you help me?   

Quicken_Tyka

Hello @BRich

Thank you for taking the time to visit the Community to post your issue.

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.



-Quicken Tyka

Boatnmaniac

Hi, @BRich .  This is a Community forum with most people posting here being users.  I have flagged your post to the Moderators who are Quicken employees and asked someone to engage with you.  Someone should be contacting you before long.

splasher

My advice is to purchase from Amazon or one of the many other retailers (not eBay), they never seem to have the trouble that you experienced.

BRich

Want the refund first before trying again.  As of this moment, no refund

Quicken_Tyka

Hello @BRich

Thank you for taking the time to visit the Community to post your issue.

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.



-Quicken Tyka