Recently purchased latest version of Quicken from Quicken website via PayPal
BRich
Quicken Windows Other Member ✭✭
currently using Quicken 2017 for windows, purchased the latest version from Quicken website using a PayPal account. Quicken very happily accepted my transfer from PayPal, PayPal shows the transaction completed with an reference number. Called Quickens customer number, after waiting on hold for a very long time, first person I spoke to said I was accessing Quicken with the wrong E-Mail, only have one E-Mai. Called back, again waited a long tie on hold, 2nd person said there was a problem with the on line purchase system and that I would see a refund but couldn't give a time frame. How come Quicken accepts my money with no problems, but doesn't provide the product. I no longer have access to my money and no access to software I paid for and no time frame on the refund. Person I spoke to said I could just pay for another copy of software but could no say for sure if system would work. How can you help me?
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Best Answer
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Hello @BRich
Thank you for taking the time to visit the Community to post your issue.
I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.
-Quicken Tyka
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Answers
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Hi, @BRich . This is a Community forum with most people posting here being users. I have flagged your post to the Moderators who are Quicken employees and asked someone to engage with you. Someone should be contacting you before long.
Quicken Classic Premier (US) Subscription: R59.35 on Windows 11 Home
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My advice is to purchase from Amazon or one of the many other retailers (not eBay), they never seem to have the trouble that you experienced.
-splasher using Q continuously since 1996
- Subscription Quicken - Win11 and QW2013 - Win11
-Questions? Check out the Quicken Windows FAQ list0 -
Want the refund first before trying again. As of this moment, no refund0
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Hello @BRich
Thank you for taking the time to visit the Community to post your issue.
I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.
-Quicken Tyka
~~~***~~~1
This discussion has been closed.