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All accounts on web connect show waiting while doing one step update

RLR57

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Accepted answers

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation
The phone number to call can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

All comments

RLR57

update finishes without downloading accounts and gives no error message.

splasher

Web Connect accounts have nothing to do with One Step Update, in fact, they are never displayed in the OSU download process.

Do you really mean Express Web Connect?

RLR57

yes it is Express Web Connect

treesteach

Same here. None of my accounts are downloading. This has happened since the latest download.

RLR57

Just says "waiting" but never shows complete? Only one account works, American Express

UKR

Quicken Support:

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation
The phone number to call can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

James102

This problem is still present. Its May 1st. Anyone know the status

UKR

James102 said:

This problem is still present. Its May 1st. Anyone know the status

Have you contacted Quicken Support and have they reviewed your latest transaction download log files, to get to the bottom of this?
What error codes or error messages do you get?

Chris_QPW

UKR said:

James102 said:

This problem is still present. Its May 1st. Anyone know the status

Have you contacted Quicken Support and have they reviewed your latest transaction download log files, to get to the bottom of this?
What error codes or error messages do you get?

From what I understand of this problem there isn’t any error codes because there isn’t any errors.

What the issue is that in the past Express Web Connect used what they called FDS which is:
Quicken -> Intuit Server -> Financial institution’s website

And that connection method provided “feedback” statuses of what it was doing.

They are switching all users to QCS for Express Web connect, which is:
Quicken -> QCS (Quicken Connection Services/Cloud Sync) ->Intuit Server -> Financial institution’s website

And QCS doesn’t provide the same kind of statuses while it is waiting on the responses from the down the chain.
So you get Wating, up until everything is done. And then the dialog closes and either goes to the status dialog or if you have set to skip that, just closes.