Robert Berman said:
Help->Report a Problem says that they won't respond, information provided will be used for statistical and investigative purposes. I submitted log files this way last week too. I guess we won't be able to download new transactions from institutions anytime soon.
Thank you for taking the time to visit the Community to post your issue, although I apologize that you're experiencing this trouble.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
Quicken Care has the tools to review the logs and escalate the issue if necessary.