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Upgrade from Starter to Deluxe edition mid subscription term

Dwaelf
Member ✭
Hi. I have used Quicken since the late '90s and finally decided to take the plunge and move from CD ROM based Deluxe edition to subscription based 10 days ago. I purchased a starter version just to check that I was doing the right thing and now want to upgrade to the Deluxe edition.
However, when I go to the upgrade options, I am asked for the full year's subscription, rather than just paying for the difference from Starter to Deluxe. Having only had the subscription for 10 days, I can't believe that's right.
Would someone please be kind enough to tell me what I'm missing. I've had a look through threads but can't find anything that answers, though of course I could be missing that, too, as I'm obviously getting old and daft! Thanks for your help.
However, when I go to the upgrade options, I am asked for the full year's subscription, rather than just paying for the difference from Starter to Deluxe. Having only had the subscription for 10 days, I can't believe that's right.
Would someone please be kind enough to tell me what I'm missing. I've had a look through threads but can't find anything that answers, though of course I could be missing that, too, as I'm obviously getting old and daft! Thanks for your help.
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Best Answers
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Hi @Dwaelf,
A couple of thoughts...
1) with any subscription (i.e. at any level - starter, deluxe, etc.) there is a 30 day period from when you start within which you can get a full refund of the purchase price. So if you really want your money back, you can simply cancel the Starter and then go back and begin a new subscription of Deluxe. But see below...
2) Quicken's policy - see this LINK - is that when you upgrade to a higher level, "the prorate for your original subscription value is added on as additional time to the new subscription" - so that is the reason that you are being charged the full amount for the upgrade to Deluxe.
Let me know if you have any followups.
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -1 -
Hello @Dwaelf,
Thank you for reaching out to the Community with your question.Dwaelf said:Am I right in thinking, then, that if I upgrade now to Deluxe without cancelling the Starter version, I will be able to use Deluxe immediately but also have the best part of 2 years on the subscription?
I hope this helps, and please let us know if you have any additional questions!
-Quicken Anja1
Answers
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Hi @Dwaelf,
A couple of thoughts...
1) with any subscription (i.e. at any level - starter, deluxe, etc.) there is a 30 day period from when you start within which you can get a full refund of the purchase price. So if you really want your money back, you can simply cancel the Starter and then go back and begin a new subscription of Deluxe. But see below...
2) Quicken's policy - see this LINK - is that when you upgrade to a higher level, "the prorate for your original subscription value is added on as additional time to the new subscription" - so that is the reason that you are being charged the full amount for the upgrade to Deluxe.
Let me know if you have any followups.
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -1 -
Thanks for your quick response. Am I right in thinking, then, that if I upgrade now to Deluxe without cancelling the Starter version, I will be able to use Deluxe immediately but also have the best part of 2 years on the subscription? Just want to be sure.0
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Hello @Dwaelf,
Thank you for reaching out to the Community with your question.Dwaelf said:Am I right in thinking, then, that if I upgrade now to Deluxe without cancelling the Starter version, I will be able to use Deluxe immediately but also have the best part of 2 years on the subscription?
I hope this helps, and please let us know if you have any additional questions!
-Quicken Anja1 -
Quicken Anja said:Hello @Dwaelf,
Thank you for reaching out to the Community with your question.Dwaelf said:Am I right in thinking, then, that if I upgrade now to Deluxe without cancelling the Starter version, I will be able to use Deluxe immediately but also have the best part of 2 years on the subscription?
I hope this helps, and please let us know if you have any additional questions!
Actually NOT according to the written Quicken policy....Frankx said:...
2) Quicken's policy - see this LINK - is that when you upgrade to a higher level, "the prorate for your original subscription value is added on as additional time to the new subscription" - so that is the reason that you are being charged the full amount for the upgrade to Deluxe.
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(Canadianuser since '92, STILL using QM2007)
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Many thanks to you all for your very helpful information. I've now upgraded and everything seems to be working well, my subscription is now just under 2 years, which is great. :Thanks again.1
This discussion has been closed.