Upgrade from Starter to Deluxe edition mid subscription term
However, when I go to the upgrade options, I am asked for the full year's subscription, rather than just paying for the difference from Starter to Deluxe. Having only had the subscription for 10 days, I can't believe that's right.
Would someone please be kind enough to tell me what I'm missing. I've had a look through threads but can't find anything that answers, though of course I could be missing that, too, as I'm obviously getting old and daft! Thanks for your help.
Best Answers
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Hi @Dwaelf,
A couple of thoughts...
1) with any subscription (i.e. at any level - starter, deluxe, etc.) there is a 30 day period from when you start within which you can get a full refund of the purchase price. So if you really want your money back, you can simply cancel the Starter and then go back and begin a new subscription of Deluxe. But see below...
2) Quicken's policy - see this LINK - is that when you upgrade to a higher level, "the prorate for your original subscription value is added on as additional time to the new subscription" - so that is the reason that you are being charged the full amount for the upgrade to Deluxe.
Let me know if you have any followups.
Frankx
Quicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -1 -
Hello @Dwaelf,
Thank you for reaching out to the Community with your question.Dwaelf said:Am I right in thinking, then, that if I upgrade now to Deluxe without cancelling the Starter version, I will be able to use Deluxe immediately but also have the best part of 2 years on the subscription?
I hope this helps, and please let us know if you have any additional questions!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.1
Answers
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Hi @Dwaelf,
A couple of thoughts...
1) with any subscription (i.e. at any level - starter, deluxe, etc.) there is a 30 day period from when you start within which you can get a full refund of the purchase price. So if you really want your money back, you can simply cancel the Starter and then go back and begin a new subscription of Deluxe. But see below...
2) Quicken's policy - see this LINK - is that when you upgrade to a higher level, "the prorate for your original subscription value is added on as additional time to the new subscription" - so that is the reason that you are being charged the full amount for the upgrade to Deluxe.
Let me know if you have any followups.
Frankx
Quicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -1 -
Thanks for your quick response. Am I right in thinking, then, that if I upgrade now to Deluxe without cancelling the Starter version, I will be able to use Deluxe immediately but also have the best part of 2 years on the subscription? Just want to be sure.0
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Hello @Dwaelf,
Thank you for reaching out to the Community with your question.Dwaelf said:Am I right in thinking, then, that if I upgrade now to Deluxe without cancelling the Starter version, I will be able to use Deluxe immediately but also have the best part of 2 years on the subscription?
I hope this helps, and please let us know if you have any additional questions!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.1 -
Quicken Anja said:Hello @Dwaelf,
Thank you for reaching out to the Community with your question.
Yes, if you upgrade to Deluxe without cancelling your Starter subscription, an additional year will be added to your original expiration date.
I hope this helps, and please let us know if you have any additional questions!
Actually NOT according to the written Quicken policy....Frankx said:...
2) Quicken's policy - see this LINK - is that when you upgrade to a higher level, "the prorate for your original subscription value is added on as additional time to the new subscription" - so that is the reason that you are being charged the full amount for the upgrade to Deluxe.
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(Canadian user since '92, STILL using QM2007)1 -
Many thanks to you all for your very helpful information. I've now upgraded and everything seems to be working well, my subscription is now just under 2 years, which is great. :Thanks again.1