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why do my bill reminders turn into income reminders?

Thomas Davis

I set up a bill (manual) reminder. The next month it turns into a DEPOSIT reminder.
This has been happening for about 6 months now.

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Accepted answers

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation
The phone number can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
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All comments

Quicken Anja

Hello @Thomas Davis,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Could you please provide which version of Quicken you have currently running?

Help > About Quicken

To start with, if you haven't already, I suggest you try to Validate your data file by following the steps below. However, I do recommend that you also save a backup of your data file first before trying these steps (just in case).

Navigate to the File menu
Select File Operations
Validate and Repair...
Select Validate file
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

You can also try to Super validate by holding down the Ctrl + Shift keys on your keyboard while selecting Validate and Repair... (step 3) which will give you the option to Super validate file instead of Validate file.

Let us know how it goes!

Thomas Davis

Thank you for your response.
Validation found no

I will try to explain what is happening, and will capture pictures, but it will not happen again until the NEXT time I pay a credit card so I will have to wait until then to get the pictures.

This is what is happening:

I create a manual bill, online payment checked, and the category is a credit card account. I select "use current Balance" as the amount to pay.

It shows as an "Online payment" in the Method column.

I pay the bill when due, usually slightly more than the amount due.

The next month it shows as "Deposit" in the Method column, and when I pay the bill, it shows as a deposit to my checking account, and a debit to the credit card!

Not what I intended.

Every month, I need to delete the reminder record and add it back again.

Naturally, this is getting very tedious.

UKR

> You said: "I pay the bill when due, usually slightly more than the amount due.

The next month it shows as "Deposit" in the Method column, and when I pay the bill, it shows as a deposit to my checking account, and a debit to the credit card!"

Maybe that's what's causing the issue ... your credit card is now overpaid, showing an amount to be refunded to you. And that, I guess, confuses Quicken, at least until you have made enough new charges to use up the overpayment balance.

Try paying only as much as the monthly statement says that you owe and, hopefully, this issue will go away.

Thomas Davis

But that is not how it used to work 3 or 4 months ago, and not how it should work. An "online payment" to a credit card" should NEVER change to an "Income Reminder" and a "Deposit" method.

UKR

Quicken Support:

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation
The phone number can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.