Quicken keeps entering automatic debits to inactive accounts. How do I stop these? (Q Mac)
edited April 2022 in Errors and Troubleshooting (Mac)
Quicken keeps entering automatic debits to inactive accounts. How do I stop these?
First, determine if the transactions you're seeing are coming from a download from the financial institution, or if they are scheduled transactions in Quicken. If they downloading, you'll need to go to each of those accounts, click on Settings, and disconnect them from downloading transactions. If they are scheduled transactions, you'll need to double-click on the next one in the register and select Delete All Instances from the blue menu bar which pops up under the transaction.Quicken Mac Subscription • Quicken user since 19930
@jacobs, IF the transactions are downloading ... how is the account inactive?The "scheduled transaction" option sounds much more feasible.Q user since DOS version 5
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP0
I wasn't sure whether the original poster's "inactive" actually meant "hidden" or "closed" or "there should be no activity". (In Quicken Mac, you can mark an account "Hidden" but it will still download if there is activity coming from the financial institution.)Quicken Mac Subscription • Quicken user since 19930
Or maybe they are transfers from an account that was downloaded?0
they are downloading to Quicken both to an actual open account and to a closed (by the bank) account,0
Thank you for taking the time to visit the Community to report this issue although, I apologize that you have not received a response.
Can you please capture a screenshot of the transactions in question? To learn more about posting screenshots, please see the information available here.
This should help the Community to see what is causing the problem.
Is this a credit card which was closed for a fraudulent transaction and replaced? It depend on the financial institution, but in many cases although there's the old and the new credit card number, there's only one account at the financial institution.Quicken Mac Subscription • Quicken user since 19930
This discussion has been closed.