USAA download hangs Quicken

Since about 5/21, downloading from USAA to my USAA credit card account hangs Quicken in the One Step Update. I have to use task manager to abort Quicken. All of my other accounts are still downloading OK as before.

Answers

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @sjyagel

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues updating your USAA account. Are you by chance syncing your accounts to the cloud? This could be a reason why we may be getting stuck.

    I'm wondering here are you able to individually update the account? You can check by selecting one of your USAA accounts and selecting the gear in the top right of the register. From there select update now. This will help isolate if it's specifically USAA as well.

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps.

    Thanks,

    Quicken Francisco


  • sjyagel
    sjyagel Member ✭✭
    Cannot update the account individually, hangs as described. I am not using the cloud. Thanks,
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @sjyagel

    Thanks for the update. I'm wondering here if we might need to reset the connection then to get it up and running again. I'll leave steps down below on how to do so.

    First we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://help.quicken.com/pages/viewpage.action?pageId=3216277

    Once you get a chance to try these steps let us know if you're able to get your accounts updated again.

    Thanks,

    Quicken Francisco

  • sjyagel
    sjyagel Member ✭✭
    The second link seems to be specific to adding new accounts, not reactivating existing accounts.

    I deactivated the USAA account as instructed(only USAA account I have). I then went through the activation steps. USAA is different from all my other accounts in that it requires an access code and PIN just for Quicken access (these are different than their website credentials). The access code and PIN USAA gave me are the same as I had before. I then tried to activate, and Quicken has been sitting on the "Activate One Step Update" page for over 20 minutes, it says "Looking for your accounts at USAA Federal Saving Bank". I will abort at 30 minutes as I do not believe it will complete.

    I used task manager to abort Quicken after 40 minutes as there doesn't seem to be any other way to stop the process when it is at this point.
  • sjyagel
    sjyagel Member ✭✭
    I went to the USAA site and revoked Quicken access, and went through the whole activation process again. I get texts/emails that say USAA has added Quicken access to my account, but Quicken still hangs at the "activate One Step Update" screen as before.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @sjyagel

    Thanks for the update. That is quite odd it freezes as well. In this case I would recommend contacting Quicken Support directly for the best assistance. I will leave our hours down below so you can find a time that works best for you.

     

    Click here to review Quicken Support's hours of operation.

    Thanks,
    Quicken Francisco

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