Chase cannot unlock accounts until 06/02/21 - Direct Connect setup fails
Since Tuesday, 05/25/2021, I have had to call Chase each day to unlock my accounts because Quicken evidently attempts to sign in with wrong credentials. Each time Chase unlocked them , I could login to chase.com, but Quicken would not work and locked the accounts again. On 05/28/2021, I deactivated and reactivated my accounts in Quicken and they downloaded then. When I signed in to Quicken 05/29/2021, it once again locked the accounts. When I called Chase to unlock them, the customer representative said "There is a problem in the system and we cannot unlock them until 06/02/2021". I specifically asked if it was just my accounts or everyone and she replied "It is multiple accounts, if they are still locked on 06/02/2021, you will have to call back". Just thought I would give everyone a head's up.
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